Service Manager

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Service Manager I in the Nashville, TN area to support our fast-growing MSS division. This role focuses on managing day-to-day service operations, customer interactions, and basic performance tracking. It is ideal for someone with solid leadership experience who can maintain high levels of customer satisfaction while helping to streamline service processes.

MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives and more.

• Manage Service Operations:
  Oversee the daily operations of the service department to ensure efficient and effective handling of service requests, meeting established KPIs and SLAs.
• Customer Relations:
  Build and maintain strong relationships with clients, addressing their needs to enhance customer satisfaction.
• Troubleshooting and Problem Resolution:
  Handle escalated service issues and work to resolve them promptly.
• Performance Monitoring:
  Monitor service performance metrics and prepare basic reports to track trends and identify areas for improvement.
• Collaboration:
  
  Work with other departments, such as sales and technical support, to ensure a seamless customer experience.

• Bachelor's degree in business administration, management, or a related field is preferred.
• 3-5 years of experience in service management or a similar role.
• Strong communication, problem-solving, and team leadership skills.
• Proficiency in service management software and Microsoft Office Suite.
• Ability to manage customer relationships and resolve issues in a timely manner.

The physical environment requires the employee to work inside.

While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; occasionally move equipment weighing up to 15 pounds, and frequently position self to maintain computers or other equipment as needed.

Approx 25% travel. Some overnight will be expected.

Yes

Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services - including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks.

Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.

We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service…