Customer Retention Specialist & Problem Solver
Listed on 2026-10-06
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Customer Service/HelpDesk
Customer Success Management, Customer Service Rep, Spanish Customer Service
Home Serve USA is seeking a Loyalty Ambassador to investigate cancellations, review accounts, and uncover root causes. You’ll pause, ask questions, and apply a four-step framework to resolve issues, balancing empathy with problem-solving in a consultative retention role.
Within 60-90 days, you’ll gain product knowledge and be able to explain complex coverage details to customers while collaborating with team members to improve retention outcomes.
We are seeking a motivated Customer Retention Specialist & Problem Solver to join Home Serve USA Corp in Chattanooga, TN, United States.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Customer Retention Specialist & Problem Solver role in the description above.
We appreciate your interest in this position.
Join Home Serve USA Corp and contribute to our ongoing work.
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