Enrollment Specialist

We have an opening for an Enrollment Specialist 4 at our Chattanooga State campus!

Our Purpose - We support and empower everyone in our community to learn without limits.

We cultivate a welcome and supportive environment.

We Care About The Well-being Of Each Other.

We instill trust through integrity and transparency.

We encourage fearless innovation and resilience.

We collaborate to build a better future.

We are Chattanooga State, a dedicated team that delivers accessible, innovative learning opportunities that surpass expectations. Together, we enrich the lives of students, and their families; develop a talented workforce; and partner with our community to lead boldly into the future.

Under the direction of the Director, Enrollment Services and Customer Response Centers, provide onboarding admissions functions and strategies for the College. Establish and maintain partnerships with students currently in high school, community partners, and employers. Stay up-to-date on college admission requirements and or best practices. Promote Chattanooga State’s brand and image while receiving and working with prospective students and parents. Communicate with prospective students, families, and community partners through welcoming interactions in the Enrollment Center.

Maintain extensive knowledge of college admission requirements, policies, and procedures in order to interpret those regarding admissions and financial aid eligibility.

PROSPECTIVE STUDENTS - Serve as the welcoming representative for the students, their family, and community partners. Assist with the onboarding enrollment, support, and engagement practices for future and current students.

• Provide Admissions, Records and Financial Aid Counseling:
  Identify, research and resolve student issues (In-Person, LIVE CHAT, Signal Vine Text Portal, ESC and Admission’s Emails, OS Ticketing System, Web Ex and Microsoft Teams)
• Receive Financial Aid documentation such as: FAFSA supporting documentation, verifications, suspensions, probation, appeals, required documents, awards, refunds
• Receive and Process Admissions and Records documentation for Walk-ins such as: HS and College transcripts, change of personal information, FERPA forms, /Birth Certificates, Application for in-state, Maintenance fee reductions (Senior Audits, Disability, Residency), Drop/Add forms (department verification and approvals), Test scores
• Provide support to campus partners in the Customer Response Center (Web Ex)
• Provide overall campus information
• Knowledge of financial aid program guidelines and regulations

Serve as a liaison for students wishing to attend the collage.

• Assist with onboarding processes (Admissions, Records, Financial Aid)
• Serve as liaison for Testing, Bookstore, Recruiting, Orientation
• Assist visitors with questions and answers to college information.

EVALUATION– Continuously monitor metrics for student/enrollment specialist ratio for those visiting the campus, along with metrics specified through the strategic planning process. Suggest improvements to metrics. Routinely solicit feedback from partners as to their opinions about interactions with their students.

• Record Daily statistics for all areas in Enrollment Services
• Provide student information and desires through SLATE
• Monitor/assist students through: LIVE CHATS, Signal Vine Texting portal, Walk-ins, Enrollment Services/Admissions email portals

STAKEHOLDER RELATIONSHIPS – Assist with the continuous campus-wide collaboration essential to the success of the department and College. Brings attention to processes that are difficult for stakeholders to navigate.

• Trouble spots for prospective students, parents, campus employees
• A quarterly process improvement report is submitted to the Director summarizing the feedback of the department about processes that can be made easier to navigate.

High School Diploma or GED.

Work Experience:

Two years full-time clerical experience involving data processing, bookkeeping,…