Library Services Specialist, Part-Time- Makerspace

Salary: $18.92 - $22.86 (GS.6)

Work Hours: Monday – Saturday, 9:00 A.M. – 6:00 P.M. (EST)
Note: Hours may vary due to work assignments or projects.

Work Location: Bicentennial Branch, 4th floor, 1001 Broad Street, Chattanooga, TN

FLSA Status: This is a Non‑Exempt position.

Department: Public Library

Classification

Summary:

Incumbents are responsible for representing the Public Library by applying specialized knowledge to provide excellent internal or external customer service in assisting patrons or executing library operations.

Series Level: Library Services Specialist is a stand‑alone position.

• Delivers consistently excellent customer service while supporting the library mission.
• Displays professional acumen by being knowledgeable about library industry practices, services, and patron‑facing consumer and prosumer hardware, software, and other technology.
• Internalizes the mission by self‑educating in professional development and skills.
• Advances the mission using common sense and critical thinking to achieve goals while amplifying team coherence.
• Proposes improvements to library operations and services.
• May serve as designated shift leader to coach and motivate staff, upholding a culture of exceptional customer experience.
• Cross‑trains in all library departments.
• Enforces policies and procedures while balancing patron needs with administrative requirements.
• Proposes, develops, promotes, implements, administers, and evaluates specialty programs and services; relates materials and displays to promote the library.
• May process forms for passport applications and operate as Notary Public.
• Operates devices and machines in library operations, including postage processing and food service equipment.
• Participates in operation‑wide inventory management.
• Assists patrons with informational requests and evaluates resources to match needs with reference materials.
• Performs circulation desk activities including checkout, renewal, issuing cards, and collecting fines.
• Processes inter‑library loans, manages, and maintains related databases.
• Trains patrons on electronic reference sources and troubleshooting software/hardware.
• Evaluates the informational utility of online sources for referral to patrons.
• Plans, prepares, and maintains displays/exhibits to promote circulation.
• Sorts, shelves, weeds, discards materials; empties book drop and processes returned items.
• Recommends material purchases.
• Ensures completeness and accuracy of bibliographic records.
• Monitors and maintains databases in assigned area.
• Prepares statistics related to library operations.
• Understands performance metrics and seeks to improve them.
• Participates in meetings, committees, and related groups to receive and convey information.
• Travels to present programs and services; listens to feedback and takes action.
• Provides basic direction and feedback to staff.
• Prioritizes patrons and tasks with attention to detail; communicates effectively at all levels.
• Considers impact of actions on individuals, teams, and the organization.
• Actively participates in library safety program.
• Promotes, collaborates with, and directs patrons to other public and community resources.
• Performs regular cleaning of facilities: sanitizing surfaces, cleaning shelves, sanitizing children’s toys, vacuuming, and recycling.
• Participates in Staff/Summer Picks program to select annual titles for inclusion.
• Prepares daily cash register drawers, processes deposits and coin‑operated amounts, and performs other financial processes.
• Meets regular attendance requirements.
• Maintains good interpersonal relationships with staff, co‑workers, managers, and citizens.
• Accomplishes essential functions with or without reasonable accommodations.
• May be assigned or reassigned to any division within the department.
• Performs other duties as assigned.

• Answer online patron‑submitted requests for library material purchases.
• Create and submit purchase orders to vendors.
• Receive deliveries from USPS, UPS, Fed Ex.
• Process invoices for purchased materials.
• Ensure completeness and accuracy of bibliographic and item records via cataloging software.
• Deprocess damaged materials and…