Library Assistant, Part-time Library Technology; Evenings & Weekends

Position Summary

Reporting to the Lead Public Services Librarian, the Library Assistant provides customer service and technology support for students, faculty, staff, and community members during the library’s evening and weekend hours. This position plays a key role in ensuring the library remains a welcoming, safe, and supportive environment while assisting patrons with access to campus and library way finding, resources, and services.

The successful candidate will demonstrate strong customer service skills while serving as the primary point of contact for library technology support and the ability to supervise and support student workers during assigned shifts.

• Assists students in effectively accessing and using campus and library resources, services, and technologies. Refers advanced or in-depth research questions to a librarian as appropriate.
• Serves as the primary support contact for library technology during evening and weekend shifts, including assisting patrons with computers, printing, copying, scanning, wireless access, software applications, and troubleshooting basic hardware and software issues.
• Provides multifaceted assistance at the Library Service Desk including routine circulation desk activities (material check-in/out, renewals, holds), customer service interactions, library catalog searches, campus inquiries, and new patron registration using the Library Service Platform.
• Fosters a welcoming learning environment where students feel supported.

• Maintains accurate and up-to-date service desk documentation and internal guides to ensure staff and student workers are informed about technology procedures, updates, and troubleshooting workflows.
• Collaborates with both the Lead Public Services Librarian and the Library Systems and Emerging Technologies Librarian to evaluate, improve, and promote library technology services and related programming.

• Demonstrates responsible stewardship of library resources by ensuring efficient use of library technology during evening and weekend operations.
• Assists in identifying recurring technology issues and communicating needs for maintenance or replacement to Library Leadership.
• Promotes accountability in the use of library technology by following established procedures, safeguarding assets, and identifying opportunities for operational efficiencies.

• Provides a welcoming and supportive technology environment for all library users.
• Establishes and maintains effective working relationships in a collaborative environment.
• Supports student recruitment and retention efforts through positive service interactions and engagement.

• Supports student learning by providing high-quality assistance that promotes student success.
• Assists in training and supervision of work-study students, with particular emphasis on service desk technology procedures and troubleshooting.

• Customer service experience in libraries, technology support, and/or a high-demand customer-focused environment.
• Demonstrated proficiency with computers, printers, and other library technology; software applications; and troubleshooting common technical issues.
• Excellent interpersonal skills crucial to providing services to the public, including flexibility, enthusiasm, confidentiality, and open-mindedness.
• Ability to establish and maintain effective working relationships in a collaborative environment.
• Ability to work independently and exercise sound judgment during evening and weekend hours.

All the above, plus any or all of the following:

• Working knowledge of Library Service Platforms and other systems that support patron services.
• Demonstrated proficiency with printing systems, course management software, and relevant information technology applications.
• Working knowledge of standard office productivity applications such as Microsoft Outlook, Word, Excel, and PowerPoint.

• Knowledge of computer technology, common hardware and software troubleshooting techniques, online databases, the Internet,…