Product Support Engineer

Company Overview Blue Line Solutions is a mission-driven public safety technology company founded by law enforcement professionals to make communities safer through innovative traffic enforcement and intelligence solutions. As a growing organization committed to excellence, integrity, and customer service, we seek talented individuals who share our dedication to protecting lives, improving safety, and supporting the communities we serve.

Blue Line Solutions is seeking a dependable and hands-on Product Support Engineer to support the Hardware Engineering team with the refinement, assembly, installation, and logistics of hardware used in photo speed enforcement and red-light camera systems. This role plays a critical part in enabling engineering productivity by supporting prototype builds, equipment staging, testing, field preparation, and early product deployments. The ideal candidate enjoys hands-on technical work, thrives in a fast-paced environment, and can bridge the gap between engineering design and real-world installation.

• Install and assemble hardware including cameras, solar panels, brackets, enclosures, and wiring harnesses under the direction of engineers.
• Assist with staging, configuration, and testing of prototype systems prior to deployment.
• Support engineers with measurements, mounting, cable routing, and basic troubleshooting during builds and installations.
• Identify assembly or installation challenges and provide feedback to support product design improvements.

• Assist with new product development efforts through hands-on support in the lab and field.
• Support prototype validation, test setups, and early deployments.
• Follow all safety procedures during lab, warehouse, and field activities.

• Transport hardware, tools, and supplies between the engineering lab, warehouse, and job sites.
• Maintain organized inventory of hardware parts, tools, and materials used for prototypes and builds.
• Ensure equipment is properly prepared, tracked, and ready for deployment.

• High school diploma or GED required; technical training, trade certification, or related coursework preferred.
• 2+ years of experience in a hands-on technical, mechanical, construction, or engineering support role.
• Valid driver’s license with a clean driving record.

• Hands-on mechanical and technical aptitude
• Use of hand tools, power tools, and measurement devices
• Ability to follow technical instructions and engineering direction
• Attention to detail and quality workmanship
• Strong work ethic and reliability
• Foundational experience in low-level software development (such as scripting, firmware exposure, or basic coding concepts)

• Experience with surveillance equipment, traffic enforcement technology, or camera systems.
• Familiarity with solar-powered systems or light electrical installations.
• Experience with pole mounting hardware or outdoor field installations.
• Background working in a hardware lab, production environment, or engineering support role.

• Dependable, proactive, and safety-conscious
• Comfortable working both independently and as part of a team
• Curious and eager to learn new systems and technologies
• Adaptable and comfortable working in lab, warehouse, and outdoor environments
• Passionate about supporting public safety technology

This role reports directly to the Vice President of Hardware and works closely with Engineers, Production, Field Services, and Operations.

• Salary: $60,000 – $75,000 per year

• 401(k) with company match
• Health, Dental, and Vision Insurance
• Life Insurance
• Paid Time Off

• Full-time
• Monday to Friday
• Day Shift
• On-site in Chattanooga, TN

• Work hands-on with innovative public safety technology used nationwide.
• Support engineers and products that directly improve roadway and community safety.
• Join a collaborative, mission-driven team with a strong culture of accountability and respect.
• Gain exposure to engineering, field operations, and product development with room to grow.