Business Process Engineer

About the Company

Blue Line Solutions is a mission-driven public safety technology company founded by law enforcement professionals to make communities safer through innovative traffic enforcement and intelligence solutions. As a growing organization committed to excellence, integrity, and customer service, we seek talented individuals who share our dedication to protecting lives, improving safety, and supporting the communities we serve.

Business Process Engineer

Blue Line Solutions, LLC

Chattanooga, TN

Blue Line Solutions is seeking a highly motivated and detail-oriented Business Process Engineer to support organizational scalability through documentation, process standardization, and continuous improvement initiatives. This role bridges Engineering, Product Management, Production, Operations, and Customer Support to create clear, repeatable workflows that drive consistency, quality, and operational excellence. The Business Process Engineer will play a key role in strengthening root cause analysis, corrective action implementation, and documentation discipline across departments as the company continues to grow.

• Create, standardize, and maintain cross-functional work instructions, SOPs, and process documentation supporting new and existing product lines.
• Translate prototype development and engineering concepts into scalable production and operational processes.
• Develop and maintain process maps, workflow diagrams, training materials, and knowledge repositories.
• Ensure documentation is version-controlled, clearly written, and aligned across departments.
• Coordinate periodic process reviews to ensure documentation reflects actual workflows and evolving practices.
• Partner with product managers and department leaders to align process execution with strategic business goals.

• Identify operational inefficiencies and implement improvements using Lean, Six Sigma, or structured problem-solving methodologies.
• Conduct root cause analysis and support corrective/preventative action planning.
• Establish performance metrics and feedback loops to measure process effectiveness.
• Drive continuous improvement initiatives that reduce errors, increase quality, and improve throughput.

• Work closely with Engineering, Production, Field Operations, Agency Operations, and Customer Support to ensure smooth transitions from design to manufacturing and deployment.
• Collaborate with Customer Success and Operations to ensure post-launch processes maintain product reliability and customer satisfaction.
• Lead process training sessions and knowledge transfer efforts to ensure adoption and organizational consistency.
• Support change management efforts through risk logs, issue tracking, decision documentation, and action item management.

• Support preparation and maintenance of documentation for SOC, ISO, and other regulatory or customer compliance audits.
• Ensure processes meet internal quality standards and external compliance requirements.
• Assist with quality reporting, corrective action documentation, and audit readiness.

• Bachelor’s degree in engineering, Business, Operations, or related field required.
• Master’s degree preferred.
• 3–5 years of experience in process engineering, operations improvement, manufacturing systems, or related roles.
• Experience in technology, manufacturing, hardware production, or regulated environments preferred.

• Process mapping and workflow documentation
• Root cause analysis and corrective action planning
• Lean principles and Six Sigma methodologies
• Cross-functional communication and facilitation
• Strong analytical and problem-solving abilities
• Project management and organizational skills
• Technical writing and documentation clarity

• Experience in hardware or technology manufacturing environments.
• Familiarity with compliance frameworks (SOC, ISO, etc.).
• Experience supporting scaling organizations or rapid growth environments.
• Exposure to ERP, CRM, or project management systems.

• Detail-oriented and…