Quality Assurance Engineer Chattanooga, TN

Quality Assurance Engineer – Komatsu, Chattanooga, TN (Onsite Position)

The key business reason for this position is to identify and reduce or eliminate quality‑related issues with CMO built products. The Quality Assurance Engineer serves as a liaison between suppliers, engineering, manufacturing, KLTD, etc., ensuring a high‑quality product is the final result of our manufacturing operation and end users. Core actions include collecting failure data from warranty claims, TSI/ETSI information, customer feedback, and summarizing this data to track failures, affected machine models, and lead the Juhin (Serious Quality) process to resolve issues effectively.

• Review and summarize Field Campaigns (FCs) and Parts & Service News issued by KLTD; determine applicability for KAC, issue KAC versions, manage creation of internal PSNs for CMO products, and report monthly status of FCs.
• Register Juhins for failure issues that meet criteria; summarize failure data, coordinate root‑cause analysis, confirm corrective actions, and close issues.
• Research field data (warranty claims, TSI/ETSI, etc.) to confirm quality issues, quantify seriousness, and facilitate countermeasure action plans, coordinating with KLTD, mother plants, component plants, suppliers, and reducing future failures.
• Coordinate failed parts recalls, conduct technical studies, and manage failed parts analysis with suppliers, laboratories, and KLTD.
• Provide inspection support: test methods, inspection standards, acceptance criteria, and actual test execution.
• Coordinate new model start‑ups, document problems, hold meetings, oversee issues to closure, manage technical data for inspections, sign‑offs, and traceability documents for all CMO production machines.
• Review engineering changes as they are released and judge impact on QA documents.
• Other duties as assigned by manager.

• BS in Engineering or equivalent (required); knowledge of quality control methods desired.
• Ability to manage multiple tasks, assess current situation, and develop improvement means.
• Proficiency with SAP, Microsoft Excel, Word, and PowerPoint (minimum).
• Proficiency in applying standards and practices; understanding of Komatsu Engineering Standards and drawings.
• Strong interpersonal skills; effective communication with management, staff, shop workers, suppliers, customers, and other Komatsu entities.
• Occasional travel to distributor or supplier locations, KAC locations, or Japan plants; proven leadership ability a plus.
• Must comply with all environmental, quality, and safety rules, practices, and standards.

• Health benefits:
  
  medical, dental, vision, HSA, wellness programs, etc.
• 401(k), pension, and/or employee savings programs.
• Employee time off (vacation and designated holidays).
• Employee and family assistance programs.
• Disability benefits.
• Life insurance.
• Employee learning and development programs.

At Komatsu we come from diverse backgrounds, fostering a workforce reflective of our communities. Our core values—ambition, perseverance, collaboration, and authenticity—drive our commitment to diversity and inclusion, advancing sustainable future value together.

Komatsu is an Equal Opportunity Workplace and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.