Chattanooga Assistant Manager

Description

Chattanooga Assistant Manager
- Creature Comforts Brewing Company

Location:

Chattanooga, TN

Job Family:
Manager

Reports To:

General Manager

Exemption:
Non-Exempt

Position

Purpose:

The Assistant Manager will support the General Manager in leading the Can Bar team to deliver exceptional guest experience, maintain efficient operations, and foster a positive and collaborative work environment. The Assistant Manager will focus on team support, excellent customer service, effective communication, and adherence to company standards and expectations.

• Be an active team member who prioritizes the good of the whole team over individual interests.
• Support the team in maintaining a collaborative and inclusive work environment.
• Maintain a positive attitude and outlook, setting a good example for others.
• Communicate politely and respectfully with guests and coworkers.
• Provide and receive constructive feedback in a positive manner.
• Lead by example and ensure the team is meeting all expectations.

• Always provide excellent customer service, ensuring the highest-quality experience for our guests.
• Address guest concerns and feedback promptly and professionally.
• Foster strong relationships with regular guests and encourage repeat visits.
• Assist in training staff to deliver exceptional customer service.

• Engage with all educational resources, beer release information, event information, and lineup note information that is provided.
• Ensure that staff are well-informed and up to date on all relevant information.
• Communicate effectively with the General Manager and other team members.
• Keep the team informed about changes to policies, operations, and events.

• Schedule staff shifts to ensure adequate coverage during operating hours.
• Support the training and onboarding of new team members.
• Monitor staff performance and provide feedback to ensure high standards are maintained.
• Address performance issues with guidance and support from the General Manager.

• Assist in ensuring the Can Bar has the necessary supplies to run efficiently.
• Help maintain a clean, organized, and well-maintained Can Bar environment.
• Assist in coordinating maintenance and repairs as needed.
• Assist in coordinating and participating in cleaning organizational projects as needed.
• Support inventory management and ordering processes.
• Oversee all end-of-shift procedures, including reporting, cash handling, and opening and closing duties

• Capture photo and video content in the taproom for use across social media and marketing channels
• Support promotion of taproom events through in-store signage, social posts, and community outreach.
• Assist in updating website or event listings with accurate, timely information.
• Collaborate with the marketing team to execute simple campaigns and promotions.
• Stay aware of taproom happenings, new releases, and events to ensure content is current and relevant.

The job description provided here is intended to outline the general nature and key responsibilities of this role. It is not intended to be an exhaustive list of all tasks, duties, and responsibilities that the employee may be required to perform. The employee may be asked to perform other duties as required. Furthermore, the duties and responsibilities of this position may change at any time, with or without notice, based on the needs of the organization.

• Minimum of 6 months of experience in a bar or restaurant setting or equivalent with an emphasis on team leadership and/or supervisor role.
• Availability to work nights and weekends as needed.
• Ability to work in a constant state of alertness and safety.
• Strong organizational and time-management skills, with the ability to multitask and prioritize effectively.
• Excellent written and verbal communication skills.
• Attention to detail and problem-solving abilities.
• Ability to work independently, take initiative, and make sound judgments.
• Flexibility to adapt to changing priorities and deadlines.
• Professional demeanor and strong interpersonal skills.
• Desire and ability to become an expert in the field.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to work in a constant state of alertness and safe manner.
• Ability to work in an unfatigued state.
• Ability to accurately gauge lengths of time and distance.
• Ability to quickly store and recall instructions in one’s short-term memory.
• Ability to concentrate.
• Ability to cope with sudden changes in surrounding and/or emergency situations and/or alarms.
• Demonstrated caring, committed, and concerned attitude about safety.
• Ability to work on your feet for up to 8 hours, maintaining a rigorous pace of…