Personal Video Teller - Part Time M​/W​/F​/S

The primary purpose of the Personal Teller I & II is to provide exceptional service to our members during each teller session. This role is responsible for processing transactions and building and maintaining strong relationships with members.

• Successfully answer sessions as presented and complete them in a timely manner, exceeding an average of 85% of sessions per hour.
• Consistently provide exceptional member service, achieving an average Member Experience Evaluation score of 94.
• Process various member transactions including deposits, withdrawals, and loan payments accurately, efficiently, and timely.
• Maintain confidentiality of all member information.
• Maintain balances at least 90% of the time, being no more than $100 off in any 12‑month period.
• Maintain in‑depth knowledge to answer routine to complex questions regarding products, services, policies, and procedures.
• Maintain knowledge and comply with all policies and procedures. Complete all required training.
• Proactively demonstrate the TVFCU core values of integrity, honesty, flexibility, teamwork, leadership, accountability, and strong relationships in every interaction with members.
• Perform other duties as assigned.

• High school diploma or equivalent; additional certifications in finance or related fields are a plus.
• Proven experience in customer service or sales role, preferable within the banking or credit union industry.
• Excellent interpersonal and communication skills, with the ability to explain financial concepts clearly and understandably; bilingual communication skills highly preferred.
• Exceptional problem‑solving skills and the ability to handle member concerns and complaints with professionalism and empathy.
• Ability to effectively interact with members and potential members in a professional manner with a demonstrated ability to achieve individual goals.
• Strong attention to detail and accuracy in handling financial transactions and maintaining member records.
• Ability to work effectively both independently and as part of a team in a fast‑paced, dynamic environment.
• Proficiency in using e‑mail and Microsoft Office tools.
• Flexibility to work weekends and/or extended hours as needed.
• Demonstrated commitment to providing outstanding customer service and building long‑term relationships with members.

• Verification of education, employment and other pertinent data, and eligibility to work in the United States.
• Criminal background check and drug screening.
• Pre‑employment credit check required.