Senior Bank Teller​/Senior Financial Services Representative

Looking to join a Great Place to Work Employer and become a valued member of our growing team? At Smart Bank, we're not just offering a job; we're inviting you to be a part of a culture built on excellence.

At Smart Bank, our benefits package is designed to enhance your life. You'll enjoy medical, dental, vision, life, and disability insurance, as well as a 401(k) plan with a 4% employer match. Our generous paid time off (PTO), Smart Flex Days, and 11 Paid Company Holidays promote work-life balance. Engage in paid community involvement, enjoy company apparel, and access tuition reimbursement for your growth.

Smart Bank is rooted in our core values:
Acting with Integrity, Being Enthusiastic, Creating Positivity, Demonstrating Accountability, and Embracing Change. Our team lives and breathes these values to fulfill our core purpose: creating "WOW" experiences for our clients. For over 19 years, we've been delivering on this purpose in Tennessee, Alabama, and Florida, and we're continuously expanding our reach.

• Provide excellent customer service and meet the needs of clients in an efficient and friendly manner.
• Enhance Smart Bank’s image through proactive client‑driven service.
• Process complex financial transactions for Smart Bank clients.
• Serve as the primary point of contact for our clients, directing inquiries to the appropriate channels.
• Engage in daily lobby management tasks: warmly greet clients, offer hospitality, make introductions, and ensure refreshments are available.
• Accurately receive deposits and payments for all types of Smart Bank accounts; verify cash and negotiability of checks, issue receipts, and give credit for funds according to bank policies.
• Provide clients with account information and cash checks, accept withdrawal requests in accordance with Bank policies, referring questionable transactions to supervisor for approval.
• Provide special services such as redeeming US Savings Bonds, issuing Official Checks, coin deposits, and coin orders.
• Process payments for Smart Bank credit cards, local utilities, and other services; ensure payment information is transmitted to appropriate agencies by the daily cut‑off.
• Comply with all applicable federal, state, and local banking laws and regulations, including the Bank Secrecy Act.
• Perform other duties as assigned.

• High school diploma or equivalent.
• Prior experience in cash handling.
• Exceptional customer service skills.
• At least six months of banking experience, including new account opening, cash vault custodian duties, and ATM custodian duties.
• Ability to apply general accounting knowledge (debits, credits, balancing) to processes.
• Ability to cross‑sell banking products and services.
• Ability to apply knowledge and sound judgment in decision‑making using established guidelines.
• Proficient with various teller drawer equipment (PODs, recyclers, traditional cash drawers, etc.).
• Proficient computer competency:
  Microsoft Windows (Word, Excel, Outlook), typing, and ten‑key proficiency.
• Strong math skills.
• Strong written and oral communication skills.
• Detail oriented and able to function in a team environment.
• Demonstrates a positive attitude, high level of integrity, and reliable attendance.
• Willingness to accept new ideas and methods and be agreeable to change.

• Ability to routinely stand, sit, bend, and stoop.
• Occasionally lift or carry loads up to 40 pounds.
• Ability to stand for long periods as needed.
• Frequent and regularly required wrist, hand, and finger movements.
• Average visual acuity necessary to prepare and inspect documents or products.
• Ability to hear average or normal conversations and receive ordinary information.
• May be required to travel to various branch locations and training sessions.
• Must be available to work the required schedule, including Saturdays.