Mortgage Post-Closing Manager

Job Details

Level: Management

Job Location:

Corporate Headquarters - Chattanooga, TN 37402

Position Type:
Full Time

Education Level: 4 Year Degree

Job Shift: M - F 8:00 - 4:45

Job Category:
Banking

The Mortgage Post-Closing Manager is responsible for overseeing all post-closing functions for the real estate lending department and serves as the primary point of contact for the credit union’s subservicer, supporting both operational and member-related servicing needs. This role ensures loan files are complete, compliant, and delivered within investor and regulatory timelines; manages servicing retention and loan boarding; and maintains operational accuracy.

The manager must possess strong expertise in agency delivery and servicing requirements to ensure quality, compliance, and efficiency across all post-closing operations.

• Direct and manage the post-closing workflow ensuring files are complete, accurate, and compliant.
• Oversee collection, reconciliation, and delivery of trailing documents such as recorded mortgages, assignments, title policies, and subordinations.
• Implement and maintain effective quality control processes to minimize post-closing defects and investor conditions.
• Monitor the post-closing pipeline, ensuring timely resolution of exceptions and meeting delivery timelines to support liquidity and operational flow.
• Oversee the accurate boarding of real estate loans ensuring correct setup of escrow accounts, variable rate structures, payment schedules, MI details, and draw features.
• Monitor servicing performance indicators including first payment defaults, delinquency trends, escrow variances, HELOC utilization, and quality of servicing setup.
• Act as the main liaison between the credit union and the subservicer for all servicing-related matters.
• Support proper reporting, remittances, escrow administration, document retention, and custodial account compliance for agency loans.
• Ensure compliance with NCUA, Fannie Mae, Freddie Mac, FHA/VA, state regulatory requirements, and investor guidelines.
• Stay informed of industry changes affecting post-closing, loan delivery, and servicing standards.
• Create and maintain operating procedures for post-closing, investor delivery, loan boarding and investor servicing requirements.
• Lead, mentor, and manage a team, ensuring strong performance, process efficiency, and cross-training across all post-closing functions.
• Proactively demonstrate the TVFCU core values of integrity, honesty, flexibility, teamwork, leadership, accountability and strong relationships in every interaction with members.
• Perform other duties as assigned.

• Bachelor’s degree in business, finance, or related field preferred.
• 3+ years of experience in mortgage post-closing, secondary marketing, or servicing operations.
• Hands‑on experience with agency and government loan delivery and servicing requirements.
• Prior leadership experience managing staff within mortgage operations.
• Experience servicing or working with or managing a mortgage subservicer strongly preferred.
• High level of accuracy, attention to detail, and analytical skillset.
• Excellent organizational, communication, and time-management abilities.