Digital Banking Service Specialist

Broad Street Branch
728 Broad St
Chattanooga, TN 37402, USA

Builtwell, Chattanooga’s community bank, is currently experiencing rapid growth. We are actively seeking a friendly and hard-working Digital Banking Service Specialist to join our team.

The successful applicant will be responsible for a combination of the following:

• Customer Concierge
  :
  Serving customers via telephone, live chat, or email as well as supporting Builtwell Bank’s digital banking products
• Card Services
  :
  Processing customer requests regarding debit and credit cards and handling card disputes
• Wire Transfers
  :
  Processing incoming, outgoing and international wires
• ACH
  :
  Processing daily ACH files for customers as they are submitted
• Above all, offering exceptional service to both internal and external customers
  .

We encourage all who want to work with a dynamic and highly productive team to apply.

• High school diploma or equivalent
• Ability to work independently, accurately and with attention to detail
• Strong time management skills and ability to meet daily deadlines
• Confident working knowledge of computers and software such as Microsoft, Excel, and Adobe
• Ability to communicate and interact with a variety of people both within the team and other departments
• Ability to handle and resolve recurring issues
• Excellent verbal and written communication skills
• Schedule:
  
  M-F 8:30 am-5:30 pm, Every 7 weeks F 8:30 am - 6:00 pm, Every 6 weeks Sat. 8:50 am - 12:10 pm (Full-time)

Shows intense and eager enjoyment and interest

Capable of carrying out a given task with all details necessary to get the task done well

Devoted to a task or purpose with loyalty or integrity

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.