HealthLink Team Leader

Overview

Health Link 914 Team Leader

Help Others, Make a Difference, Save a Life.

Do you want to make a difference in people's lives every day?

Or help people navigate the tough spots in their life?

And do it all while working where your hard work is appreciated?

You have a lot of choices in where you work…make the decision to work where you are valued!

Join the McNabb Center Team as the Health Link 914 Team Leader today!

The Health Link Team Leader

• Responsible for the direct supervision and oversight of a Health Link Team to ensure that the team maintains compliance with all standards and meets or exceeds all internal/external expectations.
• Oversight duties include ensuring that high quality clinical care is provided, monitoring program productivity, managing caseloads, managing Health Link attestations/attributions/enrollments, monitoring clinical documentation, monitoring progress toward quality/efficiency metrics, conducting a variety of required reports, and directly managing front-line staff.
• Provides coverage when needed to ensure all client needs and productivity targets are achieved.
• This position requires utilizing a personal dependable vehicle to conduct Center business. Maintaining a dependable vehicle and certified driver status is a condition of employment.

This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities.

This job description does not constitute a written or implied contract of employment.

• Takes a lead role in hiring and retaining staff; maintains appropriate level of staffing.
• Fills staff vacancies within 2 weeks of previous employee's termination.
• Trains staff regarding program P&P and monthly productivity goals within one week of completing orientation.
• Ensures each supervised Care Coordinator attends treatment team 3x a month and individual supervision weekly.
• Ensures each supervised Care Coordinator completes required CARF modules annually.
• Maintain an up-to-date excel sheet to identify the currently enrolled clients in Health Link and the date of first contact each month
• Review bimonthly and confirm each Health Link client's tenncare enrollment and potential renewal dates.
• Submits team productivity report by the 5th of each month.
• Prepares QA/QI and QRR reports for each program quarterly.

• Works in a multi-disciplinary team to meet the needs of the SPMI population and oversees clinical standards of the program.
• Handles client inquiries and addresses issues as appropriate.
• Responds to all flags, emails, and voicemail within 2 business days.
• Completes all chart documentation within 2 business days.
• Ensures that each Care Coordinator maintains a minimum caseload of 85 clients.
• Ensures each care coordinator has adequate referrals, and referrals are assigned as needed and appropriate to the team.

• Organizes and develops team cohesion during staff meetings.
• Meets with staff on a consistent basis to address identified concerns.
• Demonstrates consideration and concern for fellow workers and promotes harmonious relationships and attitudes.

• Maintains positive relationships with internal departments to meet program needs and maximize growth.
• Develops a positive and working relationship with outside agencies to meet program needs.
• Gives and receives appropriate feedback.
• Communicates directly with a problem-solving approach.

• Starting salary for this position is approximately $20.68/hour based on relevant experience and education.

• Primary working hours are Monday through Friday 8am-5pm.

• Potential travel required to family homes to provide services or meet families out in the community

• Must have basic competency in office applications such as Word and Excel.
• Position requires regular use of a computer, and appropriate…