Finance Assistant – Claims & Collections Specialist

Focus Treatment Center is an equal opportunity employer. Focus strives to maintain an inclusive work environment where employees are welcomed, valued, respected, heard, and benefit from a safe work environment. We believe that diversity brings strength and equality of opportunity must be free from discrimination.

Under the supervision and guidance of the Director of Finance, the Finance Assistant – Claims & Collections Specialist is responsible for supporting the Director of Finance and financial team in maintaining the cashflow of Focus Healthcare of TN (DBA, Focus Treatment Centers). This includes maintaining and updating patient financial records, calculating estimated patient financial responsibility, claims submission, and aggressive AR follow-up.

Specialist maintains excellent customer service with all patients, families, co-workers, management, and external company relationships; maintains an excellent work ethic; and strives to achieve or exceed departmental and company goals.

• A bachelor’s degree in business, accounting, or an equivalent combination of education, experience, and training that provides the required knowledge, skills and abilities.
• Must have at least two years’ experience in behavioral health billing, including knowledge of terminology, billing codes and payer guidelines.
• Experience in Revenue Cycle Management systems and operations, including insurance billing, aggressive AR follow-up, payment posting, insurance contractual discounts, and bad debt.
• Excellent customer service toward all patients, families and staff as well as external facility relationships.
• Excellent organizational skills with the ability to handle multiple projects simultaneously and independently with minimal supervision.
• Competence in Microsoft Word, Excel and Outlook.
• Experience with Electronic Medical Record systems.
• Excellent written, verbal, and non-verbal communication skills.

• Daily insurance billing to all payors. This includes reviewing the payor rejections on a daily basis, making the required corrections and resubmitting the claims.
• Accurate and efficient posting and processing of insurance payments, patient payments, and miscellaneous payments and revenue.
• Aggressive follow-up with insurance payors to meet monthly DSO goals.
• Aggressive follow-up with private payors to meet monthly collection goals.
• Excellent customer service when engaging with patients and families:
• Answer phone calls regarding patient account balance inquiries.
• Support the Finance Department team as needed, including but not limited to:
• Coordinate upload of monthly patient statements to mailing service and sending patient statement emails.
• Review patient receivable accounts monthly to determine those needed to be turned over to bad debt and sent to collection agency.
• Assist with the issuance of petty cash for facility expenses.
• Complete and email daily manual census as needed.
• Support the preparation of month-end AR spreadsheets and reports.
• Assist the Director of Finance with assignments and projects as needed.

• Accept responsibility for professional growth and development of self.
• Adhere to facility, departmental, corporate, personnel and standard policies and procedures.
• Attend all mandatory facility in-services and staff development activities as scheduled.
• Adhere to facility standards concerning conduct, dress, attendance and punctuality.
• Support facility wide performance improvement goals and objectives.
• Maintain confidentiality of facility employees and patients.

• Direct and indirect patient contact as deemed appropriate.
• Work in office environment and be able to tolerate gradient levels of standing, walking, stooping and lifting up to 30 pounds.
• Tolerate stressful situations and various conditions unpleasant to the sense of sight, touch, and smell.
• Ability to multi-task and adjust to increased workload.