Billing Technical Analyst - Electric Billing EPB : Tennessee Category: Analyst

Job Summary

The Billing Technical Analyst supports day-to-day billing operations through data analysis, reporting, and process support. This role focuses on learning EPB billing systems, rates, and workflows while assisting with billing accuracy, issue resolution, and continuous improvement efforts. The Billing Technical Analyst works closely with team members and leadership to ensure accurate and timely billing execution.

• Support billing operations by gathering, validating, and analyzing billing data.
• Assist with various billing reports to support operational and analytical needs.
• Verify billing accuracy, including rate application, credits, and taxes.
• Assist with the documentation of billing processes and procedures.
• Support testing, monitoring, and maintenance of billing system processes and interfaces between CIS and OSS/BSS systems.
• Identify basic trends or issues in billing data and escalate findings as appropriate.
• Collaborate with internal teams to support issue resolution and workflow efficiency.
• Perform assigned billing functions as needed to support department operations.
• Participate in special projects and process improvement initiatives.
• Develop working knowledge of EPB billing systems, rates, and operational workflows.
• Maintain detailed knowledge of the Industrial Billing process, including Power Contracts and all applicable rate structures.
• Ensure that all Industrial bills rendered monthly are accurate. Ensure that rates, credits, and sales taxes are applied appropriately.
• Maintain a thorough knowledge of EPB's General Ledger process as it relates to all aspects of Customer Accounting.
• Perform Billing Representative duties as needed.
• Ensure billing cycles are completed accurately and on time, with proper flow to financial systems.

• Bachelor's degree in finance, accounting, business administration, or equivalent experience required.
• 2-4 years experience in billing, accounting, data analysis, or equivalent experience preferred.
• Demonstrated ability to learn new systems, processes, operational workflows, and billing concepts.
• Experience in utility billing (electric, gas, water, telecom, and/or cable) is preferred but not required.

• Possess and maintain a current, valid driver's license in state of residence and demonstrate safe and responsible operation of motor vehicles.
• Proficiency in Microsoft Office Suite, including Excel.
• Strong attention to detail and data accuracy.
• Strong analytical thinking, problem solving, and the ability to interpret complex billing data.
• Ability to mentor and support peers.
• Strong communication and collaboration skills, especially in cross-department work. Ability to identify process gaps and implement effective solutions.

May perform other duties as assigned.