Operations Manager

Holiday Inn Downtown Chattanooga

Location: Chattanooga, TN, 37402

The Holiday Inn Downtown Chattanooga is seeking a dedicated and experienced Operations Manager to oversee the daily operations of our full-service hotel. The ideal candidate will have a strong background in hotel operations management, excellent leadership skills, and the ability to ensure smooth and efficient hotel functioning while delivering exceptional guest experiences.

• Manage and coordinate all operational aspects of the full-service hotel, including front desk, housekeeping, food and beverage, and maintenance departments.
• Ensure compliance with brand standards, health and safety regulations, and company policies.
• Lead, train, and motivate staff to maintain high levels of guest satisfaction and operational efficiency.
• Monitor daily financial performance and assist in budgeting and forecasting.
• Handle guest concerns and resolve issues promptly to maintain positive guest relations.
• Collaborate with department heads to optimize workflow and improve service delivery.
• Prepare and present operational reports to senior management.

• Proven experience as an Operations Manager in a full-service hotel environment.
• Strong knowledge of hotel operations, including front office, housekeeping, and food & beverage.
• Excellent leadership, communication, and organizational skills.
• Ability to work weekends and the shift from 12:00 PM to 8:00 PM.
• Problem-solving mindset with a focus on guest satisfaction and operational excellence.
• Familiarity with hotel management software and Microsoft Office Suite.

This position requires availability to work weekends and the shift from 12:00 PM to 8:00 PM.