Senior Scrum Master

Job Category
:
Non-Union Non-Contact Center

The Senior Scrum Master will guide cross-functional teams in using Agile methodology and Scrum practices, while providing advanced leadership and broad delivery oversight. This role demands excellent leadership, communication, and organizational skills to ensure timely delivery of projects while maintaining high-quality standards.

• Agile Transformation: Lead and scale agile transformation initiatives across multiple pods and complex programs, ensuring alignment with enterprise strategy, business priorities, and technical architecture.
• Program Execution: Oversee planning, execution, and delivery of high-impact, cross-functional initiatives; ensure portfolio alignment and advanced Jira governance.
• Continuous Improvement: Design, implement, and sustain advanced continuous improvement frameworks; mentor teams in maturity and performance optimization.
• Risk Management: Proactively identify, assess, and manage enterprise-level risks, dependencies, and delivery constraints; drive mitigation strategies.
• Metrics and Reporting: Establish and maintain executive-level dashboards and data-driven performance insights; ensure accuracy and transparency of reporting.
• Leadership Partnership: Serve as a strategic advisor to Product, Technology, and Business leaders; influence prioritization, capacity planning, and delivery outcomes.

• Experience:
  
  Minimum of 8 years of experience in agile project management or a related field. Strong background using Project/Work Management application:
  Jira/Confluence.
• Certifications:
  
  Advanced CSM, PSM III, SAFe SPC, or ICAgile Agile Coach certifications preferred.
• Skills:
  
  Strong facilitation, strong attention to detail, stakeholder management, and organizational coaching skills. Proficiency in agile tools;
  Jira, Confluence, and Git Hub.
• Education:
  
  Bachelor s degree in Business, IT, or a related field.
• Strong work ethic and willingness to take ownership
• Ability to work independently
• Ad-hoc responsibilities as assigned
• Travel 10%, as needed

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone.

The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.

This job description is intended to provide guidelines for job expectations and the employee s ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Salary Range (Norwalk, CT): $ - $

Salary Range (Chattanooga, TN): $ - $

Annual Bonus Potential: 10%

Home Serve USA is an equal opportunity employer.

#HUSA #LI-NM1 #LI-ONSITE

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.