Head of Digitizing Systems & Software

Head of Digitizing Systems & Software

Our Mission

Legacybox helps families reconnect with the most meaningful moments of their lives by digitizing and preserving recorded memories. Every tape, film reel, and photo we process represents a piece of someone’s history. Our production facility depends on reliable systems and software to handle these memories with care, and our Digitizing Systems and Software team plays a critical role in making that possible.

About the Role

Legacybox is the category leader in media digitization, processing over 150,000 customer orders per year and millions of unique analog assets across film, tape, and photo formats. Our production facility operates at the intersection of legacy physical media, custom hardware, proprietary software, and an increasingly cloud-first delivery model.

We are hiring a Head of Digitizing Systems & Software to own, evolve, and future-proof the core systems that power our digitizing plant. This role is responsible for designing, implementing, measuring, and continuously improving the end-to-end digitizing systems that convert fragile analog media into secure digital assets at scale.

This is a hands-on leadership role. It blends systems engineering, applied R&D, software-hardware integration, labor optimization, and unit-economics discipline. The work spans old and new technologies and requires comfort operating in ambiguity while building durable, repeatable systems.

Key Responsibilities

Digitizing Systems Ownership

• Own the architecture and performance of Legacybox’s digitizing systems across all formats (film, tapes, photos).
• Lead the implementation of new digitizing systems designed internally, including custom hardware, software, and workflows.
• Ensure systems are reliable, measurable, scalable, and economically sound.

R&D and New System Development

• Research, prototype, and develop next-generation digitizing setups that improve quality, throughput, and margin.
• Lead R&D initiatives from concept through production rollout.
• Identify and develop new revenue-generating systems and capabilities.

Order Management System Leadership

• Help architect, build, and lead the order management system that tracks and orchestrates millions of unique physical and digital assets annually.
• Collaborate across software, production, and operations teams to support approximately 15 distinct workflows.
• Ensure system accuracy, traceability, and resilience at scale.

Profitability and Economics

• Conduct profitability analysis on new systems, workflows, and production setups.
• Model unit economics, capex tradeoffs, labor impact, and ROI for proposed changes.
• Partner with leadership to prioritize investments based on margin and strategic value.

Labor and Time Studies

• Perform detailed time studies to understand how human labor interacts with machines and software.
• Optimize workflows to balance automation, quality, throughput, and cost.
• Design systems that respect real-world production constraints.

Measurement, Monitoring, and Troubleshooting

• Define success metrics for systems performance, reliability, and quality.
• Build feedback loops to monitor system health and identify failure points.
• Lead root-cause analysis and resolution of system errors and production bottlenecks.

Forward-Looking Technology Leadership

• Advance Legacybox’s cloud-first digitizing model and file delivery systems.
• Integrate AI considerations into capture, processing, QA, and workflow optimization.
• Continuously evaluate emerging technologies relevant to digitization, automation, and asset management.

Cross-Functional Leadership

• Collaborate closely with production, operations, software, finance, and leadership.
• Serve as a technical authority and decision-maker for digitizing systems.
• Clearly communicate system tradeoffs, timelines, and outcomes to executives.

Accountability and Outcomes

This role is directly accountable for:

• Successful delivery of R&D projects into production
• Measurable improvements in throughput, quality, and margin
• Reliability and scalability of digitizing and order management systems
• Development of new systems that create incremental revenue or cost advantage

Ideal Background

• Experience designing and operating complex production…