Chief Technology Officer Job Chattanooga area,Tennessee USA,IT/Tech

Chief Technology Officer (CTO)

Perks of Joining Legacybox:

Healthcare coverage (medical, dental, and vision)
Health Savings Account (HSA) eligibility
Short-term disability coverage available after the waiting period
Free 24/7 access to Text Care medical support
Retirement plan with employer match
Paid parental leave
Generous paid time off (PTO)
Opportunity to help build and scale one of the largest media digitization systems in the world
Collaborative, mission-driven culture focused on preserving family memories

Legacybox is looking for a hands‑on Chief Technology Officer (CTO) & Head of Video Systems Engineering to lead the software systems, operational technology, media workflows, and AI‑driven processing pipelines behind our national digitizing operation.

This is not a traditional SaaS CTO role. This position sits at the intersection of software engineering, physical operations, workflow systems, media processing, AI enhancement, and production‑scale automation. You will help architect and evolve the technology that powers how millions of analog memories safely move through our digitization pipeline each year.

Location: Chattanooga, TN (Hybrid / Onsite)

Responsibilities of the Chief Technology Officer:

Lead and evolve the Digifactory Operating System that powers Legacybox production workflows
Design and improve factory automation systems, workflow routing, production tracking, and quality control systems
Architect and optimize end‑to‑end video processing pipelines from capture through delivery
Build scalable media workflows utilizing FFmpeg and related media processing tools
Lead R&D initiatives related to AI‑driven media enhancement, denoising, artifact reduction, normalization, upscaling, and restoration
Improve software reliability, throughput, operational visibility, and production efficiency
Oversee integrations involving Shopify, cloud delivery systems, metadata handling, and customer order workflows
Partner closely with production leadership and frontline teams to improve physical and digital workflows
Analyze production bottlenecks and identify opportunities for automation and operational improvement
Lead technical strategy while remaining deeply involved in hands‑on system development and implementation
Support technical teams across software, operations, and media engineering initiatives

What a Typical Day Looks Like:

Reviewing production workflows and identifying operational bottlenecks
Working directly with engineering and production teams to improve systems and throughput

Designing or refining media processing pipelines and automation tools
Evaluating video quality, encoding performance, and AI enhancement outputs
Troubleshooting operational software or workflow issues within the Digifactory
Collaborating with cloud, operations, and product teams to improve customer experience
Prototyping and testing new systems or media processing workflows
Balancing production quality, scalability, reliability, and unit economics

You’ll Likely Do Well in This Role If You’ve Previously:

Built or led operational software systems tied to physical workflows or manufacturing environments
Designed media processing pipelines or large‑scale video systems
Worked with FFmpeg, encoding pipelines, or GPU‑accelerated media workloads
Led engineering efforts tied to logistics, workflow automation, or production systems
Managed cross‑functional technical teams while remaining highly hands‑on technically
Worked at the intersection of software systems and operational execution

You’ll Enjoy This Role If You Like:

Building systems that directly impact real‑world operations
Solving complex workflow and scalability challenges
Combining software engineering with operational problem‑solving
Working closely with production teams and understanding how work happens on the floor
Optimizing media quality, automation, and throughput at scale
Leading innovation in video processing and AI‑enhanced restoration technologies

Who You Are:

A highly technical systems thinker with a builder mindset
Comfortable moving between software architecture, operational workflows, and production environments
Strong communicator who can collaborate across engineering, operations, and…