Business Process Automation Specialist MNT

Why U.S. Xpress?

Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about. Whether it is employee stock options, profit‑sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out‑of‑the‑box thinking and rewards employees for going above and beyond.

Curious about the other benefits of working with us? Check out other perks below!

• Medical, Dental, and Vision
• Basic/Supplemental Life
• Accidental Death/Dismemberment
• Health Savings Accounts
• Flexible Savings Accounts
• Company Paid Holidays
• Paid Time Off
• 401k with Employer Matching Contribution
• Employee Stock Purchase Plan
• Paid Parental Leave
• Short Term Incentive Program
• Employee Assistance Program
• Pet Insurance

Location:

USX Headquarters

Hours:

Monday - Friday 8:00 AM - 5:00 PM
Remote:
No
Grade: ES12
Compensation Range: $54,400-$68,000

The Business Process Automation Specialist is embedded within a specific business division and serves as the primary business owner for AI‑enabled automated processes, workflows, and intelligent tools. This role oversees, monitors, and continuously improves AI agents and AI‑assisted business workflows to improve operational performance, reduce manual effort, and ensure quality outcomes. This is a business‑focused role, not an IT or technical AI position.

This role owns the business performance, quality, and adoption of assigned automations while partnering with the IT AI Enablement team for technical design, integrations, platform configuration, and major capability changes. Success depends on strong learning agility and the ability to become a Subject Matter Expert (SME) for the assigned division.

• Own the day‑to‑day performance, quality, adoption, and continuous improvement of assigned AI‑enabled processes and workflows within the assigned business division.
• Review agent outputs, transcripts, exceptions, failed interactions, and user feedback to identify quality issues and improvement opportunities.
• Make approved minor updates to prompts, scripts, workflows, decision rules, and knowledge content within established governance and escalation guidelines.
• Deeply learn, document, and improve the division’s end‑to‑end processes, evolving into the recognized SME for both operations and automation.
• Partner closely with frontline employees, supervisors, and leaders to identify automation opportunities and eliminate process friction.
• Monitor, analyze, and report on automation performance against defined KPIs, using data insights to identify issues, optimize workflows, improve outcomes, and reduce manual effort.
• Collaborate with the IT AI enablement team to adopt best practices, understand technical limitations, support escalations, and maintain ownership of division‑level solutions.
• Train and support team members on how to use, interact with, and provide feedback on automation tools.
• Maintain business rules, process documentation, change logs, test scenarios, known issues, and improvement backlogs for assigned automations to support governance, quality, and continuity.
• Identify and champion new opportunities to expand automation across the division.
• Stay current with internal tools and process automation techniques through continuous learning and experimentation.
• Collaborate in‑person with all levels of the organization to harness collective intelligence of the workforce.
• Attend all in‑person meetings and trainings on recent developments, goals, and objectives. Participate in such discussions by offering input and advice.
• Regularly engage remotely and in‑person with customers and potential customers to establish rapport, open communication, and expectations.

• High school diploma or GED equivalent required.
• Bachelor’s degree or equivalent post‑high school education and/or work‑related experience in Business, Operations, Supply Chain, Logistics, Process Improvement, Information Systems, or related field…