Learning Systems Coordinator

SUMMARY

The Learning Systems Administrator is responsible for the organization’s end‑to‑end learning ecosystem: administration, optimization, and continuous improvement. This role serves as the primary owner of learning systems, including the Knowledgebase/Learning Management System (KB/LMS), SharePoint for department, and related platforms, ensuring they effectively support training delivery, knowledge management, and business operations. This position combines technical system administration, data analysis, process design, and cross‑functional collaboration to drive adoption, improve the learner experience, and maximize the organization’s investment in learning technologies.

The Learning Systems Administrator partners closely with Learning & Development, HR, IT, Operations Training teams, and business stakeholders to align systems, content, and workflows with organizational needs.

This role plays a critical part in:

• Improving workforce readiness and training effectiveness
• Increasing adoption and value of learning technologies
• Streamlining operational and compliance‑related training processes
• Enhancing the accessibility and usability of organizational knowledge

• Own, administer, configure, and optimize the organization’s learning systems ecosystem, ensuring reliable operation, performance, and user experience.
• Serve as the subject matter expert for the learning ecosystem, providing guidance, evaluating new technologies/tools, and contributing to the evolution of the learning technology roadmap.
• Analyze system usage, training data, and performance metrics to generate insights and drive adoption, utilization, engagement, and continuous improvement of learning systems.
• Design, manage, and optimize system functionality, integrations, automation (including workflows, enrollments, reporting, and tracking), and business processes across learning systems to support job‑based training and compliance requirements.
• Optimize the digital learning experience by ensuring intuitive navigation, content discoverability, consistent usability, and timely resolution of system issues through end‑user support and troubleshooting.
• Establish and maintain governance standards across learning systems, including data integrity, security, privacy, compliance tracking, certification management, and system structure (naming conventions, roles, and metadata).
• Coordinate system updates, enhancements, and releases, including testing and quality assurance to ensure reliable functionality and a consistent user experience.
• Develop documentation, job aids, and training materials, and enable internal users and administrators to effectively utilize learning systems and tools.
• Oversee and optimize learning‑related file management systems, including SharePoint and network drives, to ensure scalable content organization and cross‑team access.
• Drive adoption and utilization of learning systems and content, identifying gaps, promoting available resources, and partnering with stakeholders to increase engagement.
• Manage relationships with external vendors and learning technology providers, including KB/LMS platforms and third‑party content partners.
• Curate, manage, and govern third‑party and internal learning content, including overseeing the full content lifecycle (intake, review, updates, archiving, and retirement).
• Administer client‑specific training portals, including user management, reporting, and compliance tracking, ensuring alignment with client requirements.
• Lead change management efforts for new systems, enhancements, and process changes, including communication, rollout, and adoption strategies.
• Ensure branding integrity is upheld.
• Exemplify the desired culture and philosophies of the organization.
• Other duties as assigned.

This position has no supervisory responsibilities.

• Problem Solving – Identifies and resolves problems promptly; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem‑solving situations; uses reason even when dealing with emotional topics.
• Initiative – Volunteers readily; undertakes self‑development…