Coordinator, Digital Experience & Communications
Job in
Chattanooga, Hamilton County, Tennessee, 37402, USA
Listed on 2026-06-13
Listing for:
The College System of Tennessee
Full Time
position Listed on 2026-06-13
Job specializations:
-
IT/Tech
Digital Marketing, PR / Communications, Digital Media / Production, Social Media Marketing
Job Description & How to Apply Below
Our Purpose - We support and empower everyone in our community to learn without limits.
Our Values:
We cultivate a welcome and supportive environment.
We care about the well-being of each other.
We instill trust through integrity and transparency.
We encourage fearless innovation and resilience.
We collaborate to build a better future.
Our Mission - We are Chattanooga State, a dedicated team that delivers accessible, innovative learning opportunities that surpass expectations. Together, we enrich the lives of students, and their families; develop a talented workforce; and partner with our community to lead boldly into the future.
Position Summary
The Digital Experience & Communications Coordinator supports the College's digital communication ecosystem by managing and coordinating content, communication workflows, accessibility compliance, user experience standards, and digital governance across the College's primary communication platforms. These include Chattanooga State.edu as our primary public-facing website, and our intranet environment with Tiger Web and SharePoint Communications sites, and faculty/staff announcements. Reporting to the Director of Marketing and Communications, this role collaborates closely with the Marketing & Communications team, campus departments, and institutional partners to ensure digital communications are accessible, strategically organized, audience-centered, and aligned with institutional priorities.
This role serves as a key coordinator for digital communications by helping determine the appropriate channel and placement for faculty, staff, students, and public-facing information, including mass communications to employees. The Digital Experience & Communications Coordinator supports the College's shift toward a more collaborative, user-focused, and strategically integrated digital communication environment.
Holistic Student Support
* Support clear, prospective and current student-centered digital communication across Chattanooga State.edu, Tiger Web, and SharePoint to help students access information, services, deadlines, and resources efficiently.
* Coordinate and maintain digital content related to enrollment, advising, registration, financial aid, events, and student support services across institutional platforms.
* Evaluate digital user experiences and recommend improvements that reduce confusion, improve navigation, and support student success.
* Assist in ensuring digital communications and content meet accessibility standards (WCAG 2.1 AA), helping provide access to information for all learners.
* Monitor student-facing communication across .edu, SharePoint, and Tiger Web to ensure time-sensitive information (deadlines, events, and announcements) is placed in the appropriate channel rather than duplicated across spaces or buried in mass email.
Teaching Excellence
* Support faculty and staff communication efforts by coordinating appropriate placement of institutional announcements, updates, events, and internal resources across .edu, SharePoint, and Tiger Web.
* Assist departments with organizing and maintaining accurate content placement within .edu, SharePoint, and Tiger Web.
* Promote effective communication practices by helping departments select the appropriate communication channel rather than defaulting to mass email distribution.
* Respond to requests from faculty and staff to support accurate, well-organized content placement across institutional digital platforms, following established workflows coordinated by the Marketing and Communications Operations Coordinator.
Program Innovation
* Support digital governance and communication strategy across the College's evolving digital ecosystem, including Chattanooga State.edu (Chatt State.edu), Tiger Web, SharePoint, and future institutional communication platforms.
* Coordinate digital communication workflows by evaluating requests and determining the appropriate channel placement for announcements, calendars, news items, alerts, forms, and reference information.
* Report website and portal analytics by monitoring…
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