IT Technician

Position Overview

Salary: $18.92 - $22.86 per hour (GS.6)
Work Hours: Monday - Friday, 8:00 A.M.

- 4:30 P.M. (EST) – Hours may vary due to work assignments or projects.
Location: 100 East 11th Street, Chattanooga, TN
FLSA Status: Non‑Exempt

Incumbents are responsible for providing on‑site and remote technical support for personal computer users. Provides 24/7 support for all hardware and software problems. Work is performed with limited supervision.

IT Technician 1 – first level of a four‑level information technology support series.

• Provides technical support to computer end users over the phone and in‑person; processes and responds to requests for computer repair, upgrade and maintenance.
• Performs routine network systems checks to ensure functionality; troubleshoots telecom links and network connectivity issues and configures the network to design specifications.
• Maintains records for computers and assigned users and records of customer service calls and services performed.
• Performs administrative tasks related to computer operations (maintaining user profiles; setting up and resetting usernames and passwords; locking accounts; etc.).
• Trains employees on processes and procedures of computer usage.
• Installs, maintains, repairs, upgrades and sets up operating systems, computers, peripheral devices, software applications, wireless networks, and accessories, including printers, keyboards, scanners, monitors and related equipment.
• Troubleshoots hardware and system connectivity issues; researches computer related problems; documents issues and solutions.
• Researches and communicates costs associated with new PCs, laptops, servers, and printers; reviews and recommends applicable equipment and software, ensuring compliance with applicable guidelines.
• Monitors and maintains inventory; prepares orders for parts and supplies from vendors; processes incoming items and prepares for internal locations.
• Uses, carries and answers cell phone for business purposes as directed by the department head.
• Works with general operating systems, Google Workspace, Adobe Suite, Microsoft products and network management tools such as Manage Engine, Endpoint, multifactor authentication applications, network security tools and compliance applications.
• Assists with application deployments and software upgrades when required. Participates in on‑call rotation as scheduled.
• Tests and assesses issues related to computer software and hardware, including operating systems such as Mac and Windows. Updates client trouble tickets with current status.
• Develops and deploys solutions for all computer‑related problems and takes action to resolve them.
• Tests new hardware and software, deploys installation of all computers and mobile devices; keeps users informed and confirms resolution of client issues.
• Creates appropriate support documentation to help all users troubleshoot problems quickly.
• Maintains regular attendance and good interpersonal relationships with staff, co‑workers, managers, and citizens.
• Performs other duties as assigned.

• High School Diploma or GED supplemented by vocational/technical training in Computer Science.
• Two (2) years of experience involving computer software user support and customer service (or equivalent).

Valid driver’s license.

Typical physical demands include stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting up to 50 pounds occasionally; may be exposed to electrical currents.

Medium work: exerting up to 50 pounds of force occasionally, 20 pounds frequently, 10 pounds constantly to move objects.

Background check, lift test, fingerprinting/CJIS check.

The City of Chattanooga, Tennessee is an Equal Opportunity Employer. It provides reasonable accommodations to qualified individuals with disabilities.

• Job Identification: 260442
• Job Category: IT and Computers
• Posting Date: 06/10/2026
• Apply Before: 06/25/2026
• Job Schedule:
  
  Full time
• Location:
  
  100 E 11th St, Chattanooga, TN 37402, US (On‑site)