Learning Systems Administrator

** SUMMARY** :

The Learning Systems Administrator is responsible for the organization's end-to-end learning ecosystem: administration, optimization, and continuous improvement. This role serves as the primary owner of learning systems, including the Knowledgebase/Learning Management System (KB/LMS), SharePoint for department, and related platforms, ensuring they effectively support training delivery, knowledge management, and business operations. This position combines technical system administration, data analysis, process design, and cross-functional collaboration to drive adoption, improve the learner experience, and maximize the organization's investment in learning technologies.

The Learning Systems Administrator partners closely with Learning & Development, HR, IT, Operations Training teams, and business stakeholders to align systems, content, and workflows with organizational needs.

This role plays a critical part in:

+ Improving workforce readiness and training effectiveness

+ Increasing adoption and value of learning technologies

+ Streamlining operational and compliance-related training processes

+ Enhancing the accessibility and usability of organizational knowledge

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* ESSENTIAL DUTIES AND RESPONSIBILITIES:

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* + Own, administer, configure, and optimize the organization's learning systems ecosystem, ensuring reliable operation, performance, and user experience.

+ Serve as the subject matter expert for our learning ecosystem, providing guidance, evaluating new technologies/tools, and contributing to the evolution of the learning technology roadmap.

+ Analyze system usage, training data, and performance metrics to generate insights and drive adoption, utilization, engagement, and continuous improvement of learning systems.

+ Design, manage, and optimize system functionality, integrations, automation (including workflows, enrollments, reporting, and tracking), and business processes across learning systems to support job-based training and compliance requirements.

+ Optimize the digital learning experience by ensuring intuitive navigation, content discoverability, consistent usability, and timely resolution of system issues through end-user support and troubleshooting.

+ Establish and maintain governance standards across learning systems, including data integrity, security, privacy, compliance tracking, certification management, and system structure (naming conventions, roles, and metadata).

+ Coordinate system updates, enhancements, and releases, including testing and quality assurance to ensure reliable functionality and a consistent user experience.

+ Develop documentation, job aids, and training materials, and enable internal users and administrators to effectively utilize learning systems and tools.

+ Oversee and optimize learning-related file management systems, including SharePoint and network drives, to ensure scalable content organization and cross-team access.

+ Drive adoption and utilization of learning systems and content, identifying gaps, promoting available resources, and partnering with stakeholders to increase engagement.

+ Manage relationships with external vendors and learning technology providers, including KB/LMS platforms and third-party content partners.

+ Curate, manage, and govern third-party and internal learning content, including overseeing the full content lifecycle (intake, review, updates, archiving, and retirement).

+ Administer client-specific training portals, including user management, reporting, and compliance tracking, ensuring alignment with client requirements.

+ Lead change management efforts for new systems, enhancements, and process changes, including communication, rollout, and adoption strategies.

+ Ensure branding integrity is upheld.

+ Exemplifies the desired culture and philosophies of the organization

+ Other duties as assigned

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* SUPERVISORY RESPONSIBILITIES:

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* This position has no supervisory responsibilities.

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* COMPETENCY:

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* To perform the job successfully, an individual should demonstrate the following competencies:

+ Problem Solving - Identifies and resolves problems promptly;
Gathers and analyzes information skillfully;
Develops alternative solutions;
Works well in group problem-solving situations;
Uses reason even when dealing with emotional topics.

+ Initiative - Volunteers readily;
Undertakes self-development activities;
Seeks increased responsibilities;
Takes independent actions and calculated risks;
Looks for and takes advantage of opportunities;
Asks for and offers help when needed.

+ Analytical - Collects and researched data;
Uses intuition and experience to complement data;
Designs work flows and procedures;
Synthesizes complex or diverse information;
Uses intuition and experience to complement data.

+ Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; develops realistic action plans; sets goals and objectives; organizes or schedules tasks for others.

+ Technical Skills - Assesses own strengths and…