Sr. IT Business Analyst

Our Fortune 500 company is driving a digital transformation and looking for forward-thinking innovators to disrupt how our industry thinks about and uses technology. As one of the world's leading employee benefits providers, we help millions of people gain affordable access to benefits that help them protect their families, their finances and their futures.

Are you an asker of questions, a solver of problems, and a challenger of the status quo? Our mission is to provide a differentiated customer experience and exceed the expectations people have of technology at any company — not just insurers.

We are seeking individuals to join our team of talented IT professionals who share never-ending passion and an unwavering focus on our customer experience. Team members comfortable working in an agile, fast-paced, and delivery-focused environment thrive in our environment where we value an entrepreneurial spirit and those who challenge the status‑quo.

Unum is changing, and we’re excited about what’s next. Join us.

The Digital Incubator & Applied AI team is a dynamic, interdisciplinary group of digital strategists, product innovators, data scientists, and technical experts. We provide forward‑thinking digital leadership to shape business strategies and incubate next‑generation, cloud‑based digital and analytical solutions. From concept to launch, we rapidly drive ideas forward—taking smart, strategic risks to deliver innovative offerings that create real impact.

We are looking to hire a Senior Business Analyst – IT to join our team. Senior Business Analysts are responsible for ensuring the delivery of defined business objectives within agile teams. They play a key role in advancing business solutions across a broad portfolio by collaborating closely with IT Leadership, Product Owners, Business SMEs and Business Architects. The Senior Business Analyst will identify and champion opportunities where strategic investment can enhance customer and company outcomes.

• Bachelor’s degree required; relevant professional qualifications or equivalent industry experience accepted.
• 6+ years of experience delivering business solutions in agile environments.
• Proven success in software solution delivery and business value creation.
• Strong analytical mindset with a focus on metrics, KPIs and ROI.
• Excellent written and verbal communication skills; comfortable leading discussions across diverse stakeholder groups.
• Demonstrated ability to work across functional teams and manage ambiguity.
• Strong knowledge of insurance or relevant industry preferred.
• Enthusiasm for continuous learning, innovation and problem‑solving.
• Relevant certifications (e.g. CBAP, PMI‑PBA, SAFe, Scrum) strongly encouraged.

• Maintain a holistic understanding of the IT Delivery roadmap and ensure alignment within backlog tools to support automated roadmaps, metrics and reporting.
• Ensure key product/adoption KPIs are measurable and tracked throughout development, identifying supporting trends that may impact success.
• Leverage client personas to refine work items and ensure shared understanding of user needs within the agile team.
• Ensure backlog quality by writing concise user stories with clear acceptance criteria, traceable to source, and aligned to enterprise standards for planning and decomposition.
• Collaborate with Business Architects, Product Owners and SMEs to define user stories from capability roadmaps, covering both functional and non‑functional requirements.
• Work with architects, engineers and testers to ensure backlog items are clearly understood and deliver high‑quality outcomes that meet expectations.
• Analyze and map business processes and systems using enterprise toolsets (e.g. Blueworks, Excel).
• Partner with UX designers to integrate user needs and personas into backlog items and requirements.
• Conduct industry and technology research to identify trends and recommend relevant applications within Unum’s business context.
• Evaluate native functionality of third‑party/cloud solutions and assess their fit for business needs (e.g. layouts, workflows, dashboards).
• Assess and prioritise change requests, ensuring…