Desktop Support
Job in
Chattanooga, Hamilton County, Tennessee, 37450, USA
Listed on 2026-06-28
Listing for:
City Enterprises
Full Time
position Listed on 2026-06-28
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support, Desktop Support
Job Description & How to Apply Below
Job Details
Level: Experienced
Job Location:
CHATTANOOGA, TN 37421
Position Type:
Full Time
Education Level: 2 Year Degree
Travel Percentage:
Up to 25%
Job Shift: Day
Job Category:
Information Technology
The Desktop Support I role is designed to provide first-level technical assistance to end-users. This position is crucial for ensuring that all desktop, laptop, and peripheral devices function optimally, thereby supporting the overall productivity of the organization.
Key Responsibilities- Provide first-level technical support to end-users by diagnosing and resolving hardware and software issues.
- Install, configure, and maintain desktop and laptop computers, as well as peripheral devices such as printers and scanners.
- Assist in the deployment of new software applications and updates, ensuring compatibility and functionality.
- Respond to service requests and incidents in a timely manner, maintaining detailed records of issues and solutions in the ticketing system.
- Collaborate with IT team members to implement and maintain network infrastructure and security protocols.
- Conduct regular system checks and preventive maintenance to ensure the stability and reliability of IT systems.
- Educate and train end-users on basic troubleshooting techniques and best practices for using technology resources.
- Participate in the setup and support of audio‑visual equipment for meetings and presentations.
- Maintain an inventory of IT equipment and supplies, ensuring adequate stock levels and timely procurement.
- Stay updated with the latest industry trends and technologies to provide innovative solutions and improvements.
Associate degree in Information Technology, Computer Science, or a related field. A bachelor's degree is preferred but not mandatory.
Required Experience- Minimum of 1-2 years of experience in a desktop support role or a similar technical support position.
- Proven experience in troubleshooting hardware and software issues in a corporate environment.
- Experience with Windows and Mac operating systems, including installation, configuration, and support.
- Familiarity with network troubleshooting and support, including knowledge of TCP/IP, DNS, and DHCP.
Skills and Abilities
- Strong problem‑solving skills with the ability to diagnose and resolve technical issues efficiently.
- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non‑technical users.
- Proficiency in using and supporting Microsoft Office Suite and other common business applications.
- Ability to manage multiple tasks and prioritize effectively in a fast‑paced environment.
- Strong customer service orientation with a focus on providing timely and effective support to end‑users.
- Ability to work independently as well as collaboratively within a team setting.
- Willingness to learn and adapt to new technologies and processes as needed.
- CompTIA A+, Network +, Security + beneficial but not required.
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