Site Support Technician

Description PC Support

• Monitor and track all incidents across all SNOW queues for North America.
• Diagnose and resolve incidents using documented procedures.
• Provide onsite technical support Monday – Friday, 8‑hour day, with on‑call and off‑hours support as needed.
• Set up and implement new‑hire hardware.
• Test assets to ensure proper functionality.
• Install, repair, and perform preventative maintenance of all MARS laptops and desktops across North America.
• Manage Dell warranty and coordinate with Dell for replacement hardware.

Objective:
To monitor and manage assets (laptops, printers, and peripherals) that support day‑to‑day operations at NA SITS sites.

• Inventory of Windows‑based assets and peripherals.
• Update Hardware Asset Management records.
• Depot – per segment/site asset tracking.
• Assign profiles and image assets.
• Replace end‑of‑life assets.
• Repair assets based on warranty status.
• New‑hire, business segment moves, shipping and delivery of new hires, replacements, segment moves, leavers, and inactive asset support.
• Reporting of standard in/out stock inventory status for replacements and depot inventory.
• Disposal of hardware management.
• Manage PC lifecycle, procurement, and disposal.
• Provide software support, OS imaging, and deployment of software through automated tools and manual installs.
• Install and test desktop software applications and internet browsers.
• Support iOS systems and mobile apps.
• Procure and install Mars‑approved software.

• Maintain and test Windows‑based systems.
• Troubleshoot issues or re‑image Windows‑based systems as needed.
• Train users on scheduling meetings and conference‑room software/hardware.
• Provide executive full meeting support.
• Conduct quality control and conference‑room health checks.
• Coordinate third‑party vendors for updating, installing, and warranty work of conference‑room AV equipment.
• Provide live support for town‑hall conferences.
• Troubleshoot wall‑mounted EVOKOS.

• Server hardware support and replacements.
• Procure HDD replacements and install for servers per request and coordination with the server team.
• Procure servers, racks, and stack per request and coordination with the server team.

• Oversee the successful completion of projects.
• Set targets for milestones, adhere to deadlines, and allocate resources.
• Delegate tasks to the Tek Systems NA support team.
• Make effective suggestions when presented with multiple options for project progression.
• Act as a point of contact between management and the team.
• Manage scope, schedule, risk, quality, and resources of projects based on Mars Inc./Tek-defined scope.
• Manage end‑to‑end operations.

• Windows 11, Windows, Microsoft Office, ticketing system, hardware/software, troubleshooting, PC troubleshooting, support, desktop, printers, configuration, customer service, audiovisual, rack and stack, mobile device, ITIL, thin client, help desk, Windows OS, Active Directory, install, imaging, asset management, software management, reporting tools, shipping & receiving, procurement, iOS, Android, macOS, project execution, documentation writing, knowledge management

• Team player
• Time management
• Self‑sufficient
• Self‑starter
• Excellent communication skills
• White‑glove customer service skills

Pay range: $20.00 – $25.00 per hour.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time off/leave (PTO, vacation or sick leave)

This is a contract position based out of Chattanooga, TN. The role is fully onsite.

The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.