Director Infrastructure, Security, and Camera Operations

Job Posting

Work Hours:

Monday - Friday, 8:00 A.M.

- 4:30 P.M. (EST) Hours may vary due to work assignments or projects.

Work Location:

The Edney Innovation Center

FLSA Status:
This is an Exempt position. Salary: GS.16 $ 86,682- $104,721

Department:
Technology Services

Classification

Summary:

Incumbent in this classification is a critical leadership position responsible for the strategic planning, development, implementation, and maintenance of the City of Chattanooga's core technology infrastructure, comprehensive cybersecurity systems and city-wide camera operations. Reporting to the Chief Information Officer (CIO), this role requires an experienced leader with a strong technical background, exceptional management skills, and a deep understanding of the evolving landscape of infrastructure, security threats, and public safety camera technologies.

The Director will ensure the reliability, security, and efficiency of these vital systems (including related data systems), directly impacting the safety and well-being of Chattanooga residents, businesses, and visitors.

Series Level: The Director Infrastructure, Security, and Camera Operations is a stand‑alone position.

Essential Functions:

Supervises staff to include prioritizing and assigning work; conducting performance evaluations; ensuring staff are trained; ensuring that employees follow policies and procedures; maintaining a healthy and safe working environment and making hiring, termination and disciplinary recommendations.

Develop and execute a comprehensive strategic plan (short- and long-term) for the City's technology infrastructure (network, servers, data centers, cloud operations), security posture (cybersecurity), and camera operations, aligning with the Department's and City's overall goals and priorities. Create metrics and KPIs that provide actionable insights that support the effective delivery of strategic outcomes and daily operations of this division.

Oversee the city's infrastructure teams to ensure the integrity, security, and efficiency of Chattanooga's enterprise IT environment, operating in accordance with established policies and procedures. This encompasses strategic planning, implementation, and maintenance of IT infrastructure, including data centers, cloud services, network security, and disaster recovery. Ensures the City data center environments are secure and perform within established guidelines in relation to policies and procedures.

Lead and oversee the design, implementation, management and maintenance of the city's robust and reliable technology infrastructure to include computing and network infrastructure, data storage solutions, and cloud-based services. Ensure scalability and resilience to support the City's growing needs.

Establish, refine, and enforce cybersecurity policies aligned with federal, state, and local government regulations. Continuously assess cyber threats, respond to incidents, and lead recovery efforts to minimize risks. Conduct security audits and vulnerability analyses on city networks, software applications, and hardware systems. Ensure proper controls are in place for accessing all city systems and applications. Educate city staff on cybersecurity best practices, data protection, and phishing prevention strategies.

Work with law enforcement agencies, IT professionals, and regulatory bodies to maintain Chattanooga's cybersecurity integrity, including the integrity of the City's data systems and protected data types (HIPAA, PII, and CJIS). Oversee the selection and deployment of security software, firewalls, encryption tools, and other protective measures. Guide and manage any necessary or requested security-related investigations, including those related to Criminal Justice Systems Information (CJIS).

Maintain thorough documentation of cyber incidents, breaches, and mitigation strategies.

Strategically manage the City's network of cameras, delivering the required coverage, functionality, data security, and compliance with relevant regulations and privacy considerations. Explore and implement innovative camera technologies to enhance public safety and operational efficiency. Ensure the camera…