IT Site Support Technician

PC Support

• Monitor and track all incidents across all SNOW queues for North America.
• Diagnose and resolve incidents using documented procedures.
• Provide Monday–Friday 8‑hour day onsite technical support (on‑call and off hours when needed).
• Set up and implement new hire hardware.
• Test assets to ensure proper functionality.
• Install, repair, and conduct preventative maintenance of all laptops and desktops across North America.
• Manage Dell warranty and coordinate replacement hardware with Dell.

• Inventory Windows‑based assets and peripherals.
• Update hardware asset management records.
• Track depot assets by segment/site.
• Assign profiles and perform imaging.
• Replace end‑of‑life assets.
• Repair assets per warranty status.
• Manage new hire, business segment moves, and leavers (exited employees).
• Handle shipping and delivery of assets.
• Report inventory status of replacement and depot assets.
• Manage disposal of hardware.

• Oversee PC lifecycle from procurement through disposal.
• Perform OS imaging on computers.
• Deploy software via automated tools and manual installs.
• Install and test desktop software applications and internet browsers.
• Provide iOS system and mobile app support.
• Procure and install approved software.

• Maintain and test windows‑based AV systems.
• Troubleshoot or re‑image systems when needed.
• Train users on scheduling meetings and conference‑room software/hardware.
• Provide executive full meeting support.
• Conduct quality control and conference‑room health checks.
• Coordinate third‑party vendors for updating, installing, and warranty work of AV equipment.
• Provide live support for town‑hall conferences.
• Troubleshoot wall‑mounted EVOKOS systems.

• Support server hardware replacements.
• Procure HDD replacements and install them per request.
• Procure servers, racks, and stacks per coordination with server team.

• Provide depot services including OS imaging, software installation, and hardware delivery to customers.
• Perform advanced component replacements for break‑fix incidents escalated to depot support queue.
• Coordinate refresh and replacement for North America users.
• Manage assets across several segments.
• Coordinate with third‑party partners.

• Provide project management support for out‑of‑scope operations requests.
• Oversee successful completion of projects, set milestones, adhere to deadlines, and allocate resources.
• Delegate tasks to the Tek Systems NA support team.
• Offer recommendations for project progression.
• Act as liaison between management and team.
• Manage scope, schedule, risk, quality, and resources of projects.
• Ensure end‑to‑end operations comply with the SITS NA IT Support contract.

• Incident/Request
• Change
• Asset
• Knowledge
• Security

• Windows 11, Windows OS, Microsoft Office
• Ticketing system experience
• Hardware/software troubleshooting
• Desktop, printer, and peripheral support
• Configuration and installation
• Customer service and audiovisual support
• Rack and stack experience
• Mobile device support, iOS, Android, macOS
• ITIL knowledge
• Thin client support
• Help desk and help desk support experience
• Active Directory, imaging, and asset management
• Documentation writing and reporting tools
• Shipping & receiving, procurement

• Team player
• Time management
• Self‑sufficient and self‑starter
• Excellent communication skills
• White‑glove customer service skills

Mid‑Level

Contract position based out of Chattanooga, TN.

$20.00 - $25.00 per hour.

• Medical, dental & vision
• Critical illness, accident, and hospital coverage
• 401(k) retirement plan with pre‑tax and Roth options
• Voluntary life and AD&D insurance for employee and dependents
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid time off (PTO, vacation, sick leave)

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

This position is anticipated to close on July 3, 2026.