IT Site Support Technician
Job in
Chattanooga, Hamilton County, Tennessee, 37404, USA
Listed on 2026-07-01
Listing for:
TEKsystems
Full Time
position Listed on 2026-07-01
Job specializations:
-
IT/Tech
IT Support, Technical Support, Desktop Support, Systems Administrator
Job Description & How to Apply Below
Description
PC Support
- Deliverables
o Monitor track all Incidents across all SNOW queues for North America.
o Diagnose and resolve incidents using documented procedures to perform responsibilities
o Monday - Friday 8 hour day onsite technical support (On-call and off hours when needed)
o New hire hardware setup and implementation
o Test assets to ensure proper functionality
o Install, repair, and conduct preventative maintenance of all laptops and desktops across North America
o Dell warranty management oordinating with Dell for replacement hardware
Asset Management
Objective:
To monitor and manage assets (laptops, printers and peripherals) that support day to day operations supporting NA SITS sites.
Deliverables
- Inventory of Windows based assets and peripherals
- Updating Hardware Asset Management
- Windows based assets
- Depot - Per Segment/Site asset tracking
- Assigning (profile & imaging)
- Replacement (End of Life)
- Break/Fix - asset needs repairing based on warranty status
- New Hire and Business segment moves
o Shipping and Delivery - New Hires, Replacements, Segment moves, Leavers (Exited employees) , Inactive asset support
o Reporting - standard In/Out stock inventory status of replacement and Depot asset inventory
o Disposal of Hardware management
- PC Lifecycle
- Procurement through disposal
- Expectation that refresh is included in this
- Software Support and Installation
- OS Imaging on computers
- Deployment of software through automated tools and manual installs
- Install and test desktop software applications and internet browsers.
- iOS system and mobile app support
- Procurement/installation of approved software
Audio/Visual Support
- Maintenance and Testing of windows-based systems
- Trouble shooting issues or re-imaging windows-based systems if needed
- Training users on scheduling meetings and conference room software/hardware.
- Executive full meeting support
- Quality Control / Conference room Health Checks
- Coordinate 3rd party Vendor for updating conference room AV equipment
- Coordinate 3rd party Vendor for conference room installation of AV equipment
- Coordinate 3rd party Vendor warranty work of installed AV systems
- Providing live support for townhall conferences
- Troubleshooting wall mounted EVOKOS
Network Infrastructure Support
- Server Hardware Support Replacements
- Procure HDD replacement and install for servers per request/coordination of server team.
- Procure servers, rack and stack per request/coordination of server team.
Smart Hands Support
- Depot Services
- OS Imaging and software installation
- Delivery of hardware and peripherals to customer
- Advanced replacement of hardware components to resolve break/fix incidents escalated to the Depot support queue.
- Coordinated refresh/replacement for North America users
- Managed of assets of several segments for above purposes.
- 3rd Party Coordination
o Vendor/partners
- Digital Genius Sessions
- MS Teams
- Support definition
o i.e.
- Okta Support/Expectations
Project Support
Objective:
To successful provide project management support for out of scope operations request including:
- overseeing the successful completion of projects
- setting targets for milestones, adhering to deadlines and allocating resources
- Delegating tasks on the project to Tek Systems NA support team
- Make effective suggestions when presented with multiple options for how to progress with the project
- Serving as a point of contact/liaison between management and team ( Management, Associates and Tek Management) ; (Tek Management /Technicians)
- Manage scope, schedule, risk, quality and resources of projects based on defined scope of Project Management work responsibilities
- Managing end to end operations
Aim & Purpose - To provide support to IT projects and special request that do not fall under the daily operations support structure. Manage the end-to-end process and procedures completing the requirements on-time, within the budget and for the purpose of creating a better customer experience.
Benefits Identifications
- - Collaboration Improvement
- Improves Productivity and Reduces Workload
- Performance management
- Scope Description - Projects that require management of scope, scheduling,…
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