Transportation Systems & Product Administrator in Chattanooga,

Transportation Systems & Product Administrator

The Transportation Systems & Product Administrator serves as the product owner and functional administrator for transportation and supply chain technology platforms. This role partners closely with business users, operations, IT, and vendors to identify technology gaps, translate business needs into product enhancements, support product design and delivery, maintain product roadmaps, and improve adoption of systems such as Mercury Gate, TMW Suite, McLeod, Mastery, and related transportation technologies.

The position focuses on closing gaps between business process and technology capability through requirements gathering, prioritization, solution design, user readiness, vendor coordination, and continuous improvement.

Responsibilities

• Serve as the business product owner and functional administrator for assigned transportation technology platforms, including Mercury Gate, TMW Suite, McLeod, Mastery, and related systems.
• Partner with business users and operational leaders to identify system gaps, process pain points, workflow inefficiencies, and opportunities for technology-enabled improvement.
• Develop and maintain product roadmaps, enhancement backlogs, prioritization models, and product delivery plans aligned with business needs.
• Translate business needs into functional requirements, user stories, acceptance criteria, process flows, training materials, and business readiness plans.
• Assist in product design by facilitating discovery sessions, documenting current-state and future-state workflows, and recommending practical system or process solutions.
• Coordinate delivery of product enhancements from concept through deployment, including requirements validation, UAT coordination, stakeholder communication, and post-deployment follow-up.
• Lead user acceptance testing for assigned product enhancements, configuration changes, integrations, and vendor releases.
• Support change management, user adoption, training, job aids, and communication plans for system changes and new functionality.
• Serve as the key functional contact for business users and coordinate with Transportation Technology Administrators for technical design, integrations, data needs, and production support.
• Manage vendor relationships for assigned transportation products, including support escalations, roadmap discussions, software releases, licensing questions, and Q  participation.
• Monitor product performance, usage patterns, support trends, user feedback, and business outcomes to recommend improvements.
• Support compliance, audit, security, and change management expectations for system changes and product delivery activities. Perform other duties as assigned to support ongoing business and technology needs.

Knowledge, Skills, and Abilities

• Strong understanding of transportation, logistics, supply chain, brokerage, dedicated, or managed transportation processes.
• Experience with TMS platforms such as Mercury Gate, TMW Suite, McLeod, Mastery, Master Mind, or similar transportation technology platforms preferred.
• Strong product ownership, business analysis, requirements gathering, process documentation, and roadmap planning skills.
• Ability to translate business needs into system requirements, solution designs, user stories, and product priorities.
• Strong communication and facilitation skills with the ability to work effectively with business users, IT teams, vendors, and leadership.
• Experience coordinating UAT, release readiness, change management, training, and product adoption activities.
• Ability to analyze business processes and recommend process, workflow, system, or automation improvements.
• Working knowledge of EDI, API, and integration concepts sufficient to partner with technical teams and validate business outcomes.
• Familiarity with vendor management, QBRs, service levels, product roadmaps, licensing, and support escalation processes.
• Self-motivated, organized, collaborative, and able to manage multiple priorities in a fast-paced environment.

Education/Experience

• Bachelor's degree in Business Administration, Supply Chain, Logistics, Information Systems, Computer Science, or a related field required.
• 5 years' experience in product administration, business analysis, TMS support, transportation operations, user training, or product delivery preferred.
• Prior experience working with transportation technology vendors, system implementations, product roadmaps, or operational technology improvement initiatives is a plus.

Competitive Compensation

We believe in rewarding excellence. Our compensation approach balances market-based salary ranges with individual performance, experience, and tenure ensuring your pay is fair, competitive, and aligned with your growth. The posted range reflects the full pay band for the position. The expected pay range below represents where most candidates are hired, based on experience, skills, and internal equity. Candidates with more extensive or highly relevant experience may be considered toward the…