Senior Network Specialist #1307 - Information Technology - Finance Division

Job Title

Enterprise Infrastructure Specialist

This is a departmental promotional opportunity. Only current employees of the Hamilton County Information Technology Department will be considered for this position. Under direction, designs, implements, administers, secures, maintains, monitors, and continuously improves the County's enterprise technology infrastructure using industry standard practices and procedures. Enterprise infrastructure includes network, server, virtualization, storage, identity and access management, backup and recovery, cloud-connected services, cybersecurity, telecommunications support systems, and related technologies required to deliver secure, reliable, resilient, and highly available information technology services.

Design, implement, administer, secure, monitor, maintain, troubleshoot, optimize, and continuously improve enterprise infrastructure including network, server, virtualization, storage, identity, backup and recovery, cloud-connected, telecommunications support, and related technologies. Monitor infrastructure performance, capacity, availability, resiliency, and security; investigate alerts, perform root cause analysis, and implement corrective actions. Lead or participate in infrastructure upgrades, migrations, modernization initiatives, technology refreshes, disaster recovery planning, and implementation of new technologies.

Provide technical support to Telecommunications in the implementation, operation, and maintenance of telecommunications related network and server infrastructure. Serves as a senior technical resource by leading infrastructure projects, developing technical standards, mentoring Information Technology staff, evaluating emerging technologies, coordinating with vendors and business partners, and providing advanced technical guidance. Develop and maintain technical documentation, infrastructure diagrams, operational procedures, standards, asset inventories, and disaster recovery documentation.

Serve as the senior technical escalation point for complex infrastructure issues, mentor technical staff, coordinate with vendors and contractors, support County departments, participate in cybersecurity, vulnerability management, incident response, and business continuity activities, maintain current technical knowledge. Perform other related duties as assigned.

Knowledge of federal, state and county laws, rules, regulations, practices and procedures related to information technology. Knowledge of information technology best practices for network, server, and PC hardware and software installation, configuration, administration, and maintenance. Knowledge of industry standard information technology best practices for physical and logical security. Knowledge of desktop operating systems and support. Knowledge of enterprise networking, server administration, virtualization, storage systems, identity and access management.

Knowledge of cloud-connected infrastructure, cybersecurity principles, disaster recovery, business continuity, enterprise monitoring, automation, change management, and applicable information security standards and regulatory requirements. Knowledge of update and patch management and deployment. Knowledge of anti-malware, anti-spam, and related strategies and technologies. Knowledge of PC and mobile device management. Knowledge of customer service/public relations practices. Skill automating network and server monitoring and maintenance tasks.

Skill prioritizing, scheduling, assigning, reviewing and evaluating work. Skill in designing, implementing, and optimizing enterprise infrastructure. Skill in leading technical projects. Skill in analyzing and resolving complex technical issues. Skill evaluating and implementing new and/or enhanced software and hardware. Skill analyzing and resolving customer/client needs. Skill monitoring and troubleshooting servers, PC's and peripherals. Skill providing technical support and training to staff and end users.

Skill utilizing verbal and written communication to develop reports, training and support end users in problem resolution. Skill utilizing customer service/public relations techniques when responding to inquiries and complaints. Skill establishing and maintaining effective working relationships. Skill effectively communicating in both oral and written form.

A Bachelor's Degree in Computer Science and four (4) years of server and network administration support experience. A valid driver's license is also required. OR An Associate's Degree in Computer Science and six (6) years of server and network administration support experience. A valid driver's license is also required. OR The equivalent of a high school diploma and eight (8) years of server and network administration support experience.

A valid driver's license is also required.

This job description is not designed to cover or…