Business Analyst

Business Analyst

As a Business Analyst II at Ryder, you will play a critical role in performing new product implementations for Ryder's new and existing customer sites. This will require superior attention to detail and communication skills to effectively gather business and user requirements and transform those into reliable and accurate data collection, reporting, and insights for Ryder's analytics platform. This position will have a direct impact on Ryder's business by enabling our operations team to run our customer locations as efficiently and effectively as possible.

• Lead the standard implementation process for the analytics platform and support more complex implementations for new and existing Ryder customers.
• Gather and evaluate business and user requirements at new and existing customer accounts to understand metrics, KPI's, operational data, and user interface requirements.
• Integrate customer data sources into the analytics platform using proficient knowledge of database structure, queries, and data validation to ensure accurate data reporting.
• Develop Power Bi dashboards by understanding business needs, interpreting data, and transforming into usable visualizations to drive business decisions.
• Work closely and effectively communicates with a wide array of stakeholders, including operations, continuous improvement, IT, product teams, and management.
• Identify opportunities to standardize the implementation process to improve efficiency, quality, and customer satisfaction.
• Support initiatives to develop new or enhanced features incorporating data reporting, analytics, and insights to further improve the user experience.
• Proactively address customer issues, modifications, and enhancements for existing accounts.

• Addresses day-to-day implementation and customer site support issues and fixes.
• Provide support to additional product development and business projects as needed.
• Performs other duties as assigned.

• Project management skills
• Possesses strong technical aptitude.
• Strong verbal and written communication skills
• Experience working with both internal and external customers.
• Ability to work independently and as a member of a team.
• Flexibility to operate and self-driven to excel in a fast-paced environment.
• Capable of multi-tasking, highly organized, with excellent time management skills.
• Detailed oriented with excellent follow-up practices.
• Proficient in SQL databases to support the application and solution intermediate required.
• Proficient in Power Bi intermediate required.

• Bachelor's degree required preferably in a technical field.
• Master's degree preferred preferably in a technical field.
• Two (2) years to Four (4) years or more as a business analyst or related experience required.
• Two (2) years to Four (4) years or more Experience working in or with manufacturing, logistics, and/or operations considered a plus preferred.
• Proficient in SQL databases to support the application and solution intermediate required.
• Proficient in Power Bi intermediate required.

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Data Science & Analytics

At Ryder, you're trusted to make an impact—while enjoying room to grow and having a voice that's heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Salaried

Minimum Pay Range: $70,000.00

Maximum Pay Range: $80,000.00

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.