Extended Coverage Representative

Schedule

Sat-Mon

The Extended Coverage Representative supports customers by ensuring the efficient movement of inventory through proactive after-hours logistics support. This role is responsible for managing existing customer accounts, negotiating rates based on market conditions, identifying and resolving shipment issues, and maintaining strong service execution during non-standard business hours.

• Proactive and diligent execution of on-time tracking and tracing for all shipments in transit.
• Disseminate relevant and accurate tracking updates to internal team members.
• Maintain internal and external systems with current shipment details.
• Communicate load requirements to drivers and carriers to ensure successful execution.
• Provide proactive communication when delays or service risks arise.
• Respond to customer and carrier inquiries regarding shipment status.
• Conduct driver check calls throughout the shipment lifecycle.
• Ensure all load-related data is accurately captured and stored.
• Track location, dwell time, and utilization for trailer pool customers.
• Assist After hours Capacity Management with carrier compliance onboarding.
• Provide support in securing replacement carrier capacity in the event of a carrier fall-off.
• Collaborate with the Extended Coverage Manager and On-Call Broker Support to support high-volume carrier capacity securement efforts.
• Communicate customer-approved rates when soliciting additional freight opportunities.
• Demonstrate working knowledge of rating and pricing tools to support accurate rate communication.
• Cross train within the Extended Coverage team.

• Ability to perform effectively in a fast-paced, high-pressure environment.
• Strong multitasking and prioritization skills.
• Ability to follow verbal and written instructions with accuracy.
• Ability to work independently and collaboratively.
• Demonstrated negotiation skills.
• Efficient understanding of Microsoft Office (Outlook, Word and Excel).
• Have a good understanding of geography and interstate system in the United States.
• Be able to calculate transit and understand time zones.
• Ability to balance competing priorities across multiple systems.

Bachelor’s degree in supply chain management, business or similar field required. 1 year of relevant work experience may be substituted for each year of education required. Prior customer service or logistics experience highly desired.

Pay Range: $45,007.59 - $69,574.81
Pay Grade: 7401(k)
Build your future with our generous company match.
Serious Health Condition Pay:
Financial protection when it matters most.

• Medical, Dental & Vision Insurance
• Telemedicine Access
• Company-Paid Short & Long-Term Disability Coverage
• Health Savings Account (HSA)
• Company-Paid Life Insurance

• Generous Paid Time Off (PTO)
• Paid Company Holidays
• Time off to Volunteer

• Casual Dress Code:
  Dress for your day.
• Tuition Reimbursement:
  Advance your education with financial support.
• Employee Discount Program:
  Exclusive savings on everyday essentials and more.
• Dependent Care Flexible Spending Account (DFSA)
• Adoption Assistance:
  Meaningful support for growing families.
• Employee Assistance Program (EAP):
  Confidential, 24/7 support for life’s challenges.
• Pet Insurance:
  To protect your furry family members

Equal Opportunity Employer. Disability/Veteran. VEVRAA Federal Contractor.