Carrier Account Representative

About the Position

The Carrier Account Representative is a foundational role responsible for securing transportation capacity, coordinating day‑to‑day truckload shipments, and supporting carrier relationships. Working closely with trucking company owners, dispatchers, and drivers, this position ensures freight is matched with the right carrier at the right time and cost. You’ll build and grow a reliable carrier network, focusing on increasing efficiency and maximizing profitability across the supply chain.

• Serve as the primary point of contact and face of Kenco with carrier partners.
• Source, onboard, and manage carrier relationships across all modes of transportation by researching carriers, generating leads, initiating contact, and optimizing capacity networks.
• Match available capacity to shipments, ensuring alignment with customer expectations for service, speed, and price.
• Secure capacity on a shipment‑by‑shipment basis by calling carriers, responding to inbound interest, negotiating rates, and making timely buying decisions.
• Use internal pricing tools and carrier analytics to make cost‑effective and market‑aligned decisions.
• Perform daily operational tasks, including accepting loads, confirming appointments, tracking shipments, ensuring on‑time pickup and delivery, and collecting required documentation.
• Maintain accurate and timely updates of load statuses and shipment details in the Transportation Management System (TMS).
• Resolve service issues through proactive communication, collaboration with internal teams, and problem solving.
• Support carrier satisfaction and retention through ongoing engagement, performance monitoring, and participation in carrier reviews when appropriate.
• Ensure compliance with carrier quality standards, screening, and risk requirements on all assigned shipments.
• Identify opportunities to automate carrier processes and improve execution efficiency.
• Collaborate across internal teams to align carrier capacity with available freight opportunities and support shared team goals.

• High school diploma required, associate degree preferred.
• 0–2 years of experience in logistics, transportation, or third‑party supply chain management preferred.
• Strong verbal and written communication skills; able to work effectively across various levels of management and with external partners.
• Demonstrated relationship‑building, negotiation, and customer service skills, with the ability to influence and motivate others.
• An analytical and problem‑solving mindset with the ability to make data‑driven decisions.
• Comfortable working in a fast‑paced, high‑volume environment with shifting priorities.
• Highly organized, self‑motivated, and able to manage multiple tasks with a strong sense of urgency.
• Proven ability to collaborate in a team setting while also delivering independent results.
• Proficient in Microsoft Office Suite; experience with Transportation Management Systems (e.g., Mercury Gate) preferred.
• Calm under pressure and adaptable to change.

• Business Acumen – Knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization.
• Communicate for Impact – Proactively communicate with all stakeholders throughout the life cycle of programs and projects.
• Influencing Others – Can quickly find common ground and solve problems for the good of the organization, gaining trust and support of peers.
• Managing Transitions / Change Management – Effectively plans, manages and communicates changes in processes with appropriate stakeholders.
• Strategic Agility – Enable Kenco to remain competitive by adjusting and adapting to innovative ideas necessary to support Kenco’s long‑term organizational strategy.

This position is not generally expected to travel, but on rare occasions carrier site visits may be required.

• Medical insurance including HSA, HRA and FSA accounts
• Supplemental insurance including critical illness, hospital indemnity, accidental injury
• Dental Insurance
• Vision Insurance
• Basic Life and Supplemental Life
• Short Term and Long Term Disability
• Paid Parental Leave
• 401(k)
• Paid Time Off…