Manager of Account Representatives

Who We Are:

Fitz Mark is a third-party logistics provider specializing in all modes of transportation. We deliver best-in-class services for both our customers and carriers by leveraging our proprietary technology, DASH, and maintaining a proactive operational approach to ensure all logistics needs are guaranteed. With offices strategically located in Indianapolis (HQ), Atlanta, Birmingham, Buffalo, Chattanooga, Fort Worth, Gainesville, Jackson, Kansas City, Nashville, Omaha and Scottsdale, Fitz Mark has been able to sustain growth in a complex industry and market.

At Fitz Mark, success is driven by emphasizing our employees’ accomplishments in a collaborative and dynamic environment. We provide the tools and resources necessary to promote a culture of ownership and accountability to guide your career path and financial freedom.

Are you ready to make your mark?

Fitz Mark is looking to add a Manager of Account Representatives to assist in the organizational management of strategic account operations within the Chattanooga branch. This role provides the opportunity to manage and develop employees within the Account Management sector of the Business Development department while driving customer relationships and revenue generation through KPI management to achieve business goals.

• Provide management, mentorship, and coaching to a team of strategic Account Managers
• Plan or provide backup support as needed for accounts across the Account Management team
• Manage team operations to support client relations, ensuring retention and optimal service of book of business
• Maintain and monitor consistency of communication, account functions, and data integrity within daily operational processes
• Oversee scheduling and coverage amongst team while balancing overall workloads, while working with the Business Development department
• Leverage tools and technology to manage and grow account strategy
• Participate and help prepare materials for customer meetings and business reviews with top customers as requested
• Evaluate account production and determine needs for additional support or EDI
• Act as a liaison between leadership, departments, and team members regarding performance, escalation, and strategic business direction
• Prepare, update, and ensure accurate execution of information within standard operating procedures
• Evaluate KPIs on a team and individual basis and address in monthly and quarterly meetings

• Extensive skillset in customer service and account management
• Minimum 3 years in third party transportation
• Experience in any level of mentorship or leadership

• Paid Industry Training
• On-Site Gym (Indianapolis, Chattanooga, Birmingham)
• Comprehensive Benefits Packet (Medical, Vision, Dental)
• Company Provided Life Insurance + Optional Additional Policy
• 401(k) with Company Match or Gradifi Student Loan Repayment Assistance
• Employee Assistance Program (EAP)
• Health and Wellness Program
• Paid PTO and Holidays + Unlimited PTO Policy on 1-Year Anniversary
• Free Onsite Parking
• Casual Dress Code

Fitz Mark provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.