NACS Director of Operations

Industry: Collections / Revenue Recovery

Are you a strategic leader ready to oversee collections operations and ensure departmental success? We’re looking for a Director of Operations to lead our bad debt collections department and drive operational excellence.

• Oversee all aspects of collections operations across multiple industries.
• Develop and implement strategies to maximize recovery and operational efficiency.
• Ensure compliance with industry regulations and company policies.
• Build and maintain strong client and vendor relationships.
• Monitor KPIs, compliance, and financial performance; report to senior leadership.
• Mentor and develop managers and staff for success.
• Introduce process improvements and leverage technology for innovation.

• Education:
  
  Bachelor’s degree in Business Administration, Finance, Healthcare Management, or related field (Master’s preferred).
• Experience:
  
  Minimum 5 years of leadership experience in collections, revenue recovery, or related operations.
• Certifications:
  
  ACA certification required; additional industry certifications preferred.

• Strong leadership and team development abilities.
• Excellent analytical, negotiation, and problem-solving skills.
• Knowledge of healthcare billing, collections, and compliance regulations.
• Familiarity with collection systems and reporting tools.

• Experience in multiple collection sectors (healthcare, consumer, commercial, etc.).
• Proven success in managing large-scale collection operations.
• Vendor management and contract negotiation experience.

• Competitive compensation and benefits.
• Opportunity to shape the future of a growing organization.
• Collaborative, entrepreneurial environment with room for advancement.

If you’re ready to lead operations and help grow our business, we want to hear from you. Submit your application and take the next step in your career.