Individual Placement & Support Manager

IPS Manager

Department: Employment Services

Reports To: Director of Employment

Supervises: IPS Employment Specialists (5); IPS Certified Peer Recovery Specialist (1)

Employment Status: Full-Time, Exempt

Band: Managerial Professional

Location: AIM Center (with regular community‑based work)

Reporting to the Director of Employment, the IPS Manager leads, coordinates, and strengthens AIM Center’s Individual Placement and Support (IPS) Supported Employment program. This role ensures strong program outcomes through training, supervision, and hands‑on field mentoring while working side‑by‑side with IPS staff and members.

The IPS Manager monitors outcomes, implements quality improvement strategies, and serves as a liaison to internal teams, mental health partners, state representatives, and community agencies. This is a hands‑on leadership role responsible for maintaining IPS fidelity, ensuring compliance with Tennessee state contract requirements, and fully integrating IPS into Clubhouse programming and the work‑ordered day.

The IPS Manager carries a small caseload to model best practices and maintain direct service engagement. The ideal candidate is a compassionate, recovery‑oriented leader who believes deeply in empowerment through employment and member choice.

• Hire, train, supervise, and evaluate IPS Employment Specialists and IPS Peer Specialist.
• Provide individual supervision, team supervision, field mentoring, and performance coaching.
• Foster a collaborative, strengths‑based team culture aligned with Clubhouse values.
• Ensure staff are trained in IPS principles, documentation standards, employer engagement, and integration with Clubhouse work units.
• Lead weekly IPS team meetings focused on contract requirements, outcomes, and continuous improvement.
• Monitor staff productivity, documentation, scheduling, and monthly reports.
• Develop and track expectations related to employer contacts, job starts, and employment outcomes.
• Attempt to meet most members receiving IPS services.

• Maintain a small caseload (2–8 members).
• Provide direct supported employment services including job development, placement, and follow‑along supports.
• Model effective employer engagement and rapid job search practices.

• Ensure adherence to IPS fidelity standards and evidence‑based practices.
• Maintain caseload and effectiveness benchmarks required by the State contract.
• Coordinate IPS fidelity reviews and implement improvement strategies.
• Collect, analyze, and report employment outcomes and service data monthly.
• Develop improvement plans with staff based on outcome data.

• Serve as primary contact for IPS‑related communication with State partners.
• Ensure all services and documentation meet contract requirements and timelines.
• Participate in audits, site visits, and program reviews.

• Assist the Director of Employment in program budgeting and resource management.
• Monitor expenditures and staffing to support sustainability.

• Build relationships with employers, service providers, and workforce partners.
• Collaborate with Vocational Rehabilitation and coordinate regular team meetings.
• Assign IPS staff to mental health treatment teams and attend meetings monthly.
• Represent the IPS program in community forums and committees.
• Promote integration of IPS within Clubhouse programming and uphold Clubhouse International Standards.

• Support a safe, inclusive, and culturally responsive Clubhouse environment.
• Advocate for member rights and participation.
• Encourage engagement in TE, SE, and IE employment opportunities.
• Serve as Transitional Employment Job Coach/Placement Manager as assigned.
• Transport members as needed (training provided).
• Participate in staff rotations, socials, employment dinners, holidays, and special events.
• Collaborate with members on social and recreational activities.
• Participate in professional development and quality improvement initiatives.
• Other duties as assigned.

• Bachelor…