Manager of Operations - Chattanooga Tennessee

Description

Chattanooga, TN

The Operations Manager is responsible for the strategic and operational leadership of emergency medical services. This role involves managing personnel, resources, and compliance to ensure optimal patient care and efficient EMS operations. The Operations Manager collaborates with various stakeholders, including hospitals and other emergency service providers, to enhance service delivery.

• Operations Oversight
  :
  Manage daily EMS operations, including staffing, scheduling, and logistics.
• Policy Development
  :
  Develop and implement policies and procedures to ensure compliance with local, state, and federal regulations.
• Resource Management
  :
  Oversee the allocation and maintenance of EMS resources, including ambulance fleets and medical supplies.
• Staff Leadership
  :
  Recruit, train, and evaluate EMS personnel. Provide ongoing professional development and conduct performance reviews.
• Quality Assurance
  :
  Monitor performance metrics and implement quality improvement initiatives to enhance patient care.
• Budget Management
  :
  Develop and manage the EMS budget, ensuring cost-effectiveness and financial sustainability.
• Emergency Response Coordination
  :
  Respond to and manage high-priority or large-scale emergency situations, coordinating with other emergency services.
• Interagency Collaboration
  :
  Liaise with hospitals and other emergency service providers to coordinate emergency response efforts.
• Fleet Management
  :
  Oversee all ambulances and support vehicles to be properly maintained, and mechanical preventative maintenance kept on schedule.

• Daily duties for the Manager of Operations may consist of but are not limited to:
  Daily operations and success of your respective Division.
• Position respective departments for success and growth and concern themselves with making strategic decisions based on policy, analysis and planning.
• Manager must demonstrate quick and accurate decision‑making during times of crisis while remaining positive and focused. They earn the trust and respect of senior management, administrative departments as well as fellow associates by taking the initiative to develop policies and procedures to create new and/or improve current practices related to ambulance staffing, stocking, and transportation.
• Responsible for all activities, ensuring successful daily operations as well as market growth. Ensuring the operational pillars (people, trucks, equipment, and control) are fulfilled and functional.
• The Manager of Operations is expected to:
  Recruit, train, and manage all employees for their respective areas including staff mentorship, counseling, and development.
• Be accessible by phone, text, and email as needed. Unavailable time will be pre‑scheduled and approved by the Director of Operations.
• Fill in both on a truck, and as OIC should a Shift Supervisor call out, take vacation, or have any other scheduled or unscheduled absence.
• Oversee and ensure successful operations of the Shift Supervisors, including staff development and mentorship.
• Ensure all evaluations are completed in a timely manner and before the due date as part of the employee retention effort.
• Assists with the orientation & training of new staff.
• Yearly licensure/credentialing.
• Dealing with employee issues/behaviors.
• Assisting with hiring/termination.
• Individuals must demonstrate the ability to write and verbalize goals, objectives and document outcomes.
• Individuals must have strong, effective interpersonal skills and be able to teach and develop the emergency management services group.
• Manager of Operations must be able to work independently and demonstrate accountability to define goals and objectives to achieve desired outcomes.
• Individuals should have knowledge of relevant equipment, policies and procedures.
• Individuals are required to have a strong commitment and will need to provide outstanding services and have a clear customer focus.
• It is essential for the Manager of Operations to have strong negotiation skills, be creative, flexible, and innovative in adapting the program to changing customer needs.
• Manager will be expected to…