Care--Van Manager

Department:
Care-A-Van

Reports To:

Director of Transportation

Company:
Chattanooga Area Regional Transportation Authority (CARTA)

Location:

Chattanooga, TN

Status:
Full-Time/Exempt

Salary: $75,000 – $85,000 / per year

The Care-A-Van Manager oversees a comprehensive door-to-door transportation program for individuals with disabilities and seniors, ensuring ADA compliance and service quality. This role requires a strong background in transportation management, accessibility issues, and public administration. This leader manages a diverse team, optimizes operations, and collaborates with community stakeholders to continually improve services. Key responsibilities include overseeing scheduling and dispatch systems, maintaining a well‑trained staff and properly equipped vehicle fleet, setting performance goals, managing budgets, and implementing technological improvements.

The ideal candidate possesses excellent analytical skills for data‑driven decision‑making, strong leadership abilities, and a deep commitment to providing dignified and efficient transportation options for all customers. Other duties may be assigned that are in keeping with the goals and objectives of CARTA.

• Operational Management:
  • Oversee daily operations of the Care-A-Van program to ensure timely and reliable service.
  • Develop and implement operational policies and procedures to improve service delivery.
  • Manage para‑transit operations including applications, scheduling, dispatching, billing, and route planning.
  • Coordinate with other departments within CARTA to ensure smooth interdepartmental operations.
  • Reports to the Director of Transportation and is responsible for establishing protocols that ensure compliance with CARTA rules, policies, and procedures to support organizational goals and objectives by promoting operational efficiency, cost‑effectiveness, and constructive management‑labor relations.
• Staff Management:
  • Recruit, train, and supervise a team of drivers, dispatchers, and administrative staff.
  • Conduct routine performance evaluations and ensure drivers and staff receive necessary training.
  • Oversee the recruitment and handling of disciplinary matters of the para‑transit drivers and support staff.
  • Foster a positive and productive work environment that promotes teamwork and high morale.
• Customer Service:
  • Ensure high levels of customer satisfaction by addressing passenger concerns and feedback promptly and effectively.
  • Develop and implement customer service initiatives to enhance the rider experience.
  • Monitor service quality and make improvements based on passenger needs and feedback.
  • Maintain effective communication with passengers to enhance customer service.
• Budget and Financial Management:
  • Prepare and manage the program’s budget, ensuring efficient use of resources.
  • Monitor expenses and implement cost‑saving measures where possible.
  • Seek additional funding opportunities and grants to support program expansion and improvement.
  • Control costs without compromising service quality.
• Regulatory Compliance:
  • Ensure compliance with all federal, state, and local regulations, particularly the ADA.
  • Prepare and submit required reports to regulatory agencies.
  • Administer the labor agreement ensuring contract compliance and resolving grievances.
  • Maintain accurate records to ensure compliance with triennial audits and inspections.
  • Stay informed about changes in legislation and implement necessary updates to policies and procedures.
• Technology and
  
  Innovation:
  • Implement and manage contemporary transportation management software and mobile apps to improve scheduling, dispatching, and real‑time tracking.
  • Explore and integrate new technologies to enhance operational efficiency and customer convenience.
  • Promote the use of mobile apps for booking, payments, and real‑time service updates.
• Safety Management:
  • Develop and enforce safety policies and procedures to ensure the well‑being of passengers and staff.
  • Conduct regular safety training and drills for all staff members.
  • Work with the Director of Safety and Security to establish protocols that ensure the safety of passengers and staff.
  • Investigate and respond to accidents or incidents, ensuring…