Operations Team Lead

About the Company

Valerie Health is the AI front office for independent provider groups. We are reimagining how independent practices operate by using AI to modernize patient and provider communication, enhance care, and drive industry changing operational efficiencies.

Team: We are led by Pete Shalek (2x health tech exits, including a $600M acquisition by Optum) and Nitin Joshi (scaled Uber Eats + Health, Stripe Connect, and Bridge, acquired by Stripe for $1.1B). Beyond our founders, our team brings DNA from category leaders (Uber, Stripe, Meta), high growth unicorns, and top consulting firms.

Trajectory: We partner with leading independent specialty groups across the U.S., automating hundreds of thousands of tasks each month and growing 50%+ month over month with 300% net revenue retention.

Funding: We have raised $39M from world class investors including Redpoint Ventures, General Catalyst, Primary Ventures, and Box Group.

We’re looking for an Operations Team Lead to manage a group of Ops Coordinators while also contributing directly to customer delivery work and strategic projects.

In this role, you will lead a team responsible for delivering work to customers while remaining close to the day-to-day operational workflows. You will focus on developing people, ensuring reliable delivery from your team, and maintaining ownership of a high vis/complex customer. This role combines people leadership and hands-on operational ownership. You will coach and develop operators, ensure clear expectations and accountability, and support customer success by directly contributing to delivery in a meaningful way.

You will report to the Director of Operations and partner closely with Operations leadership as well as cross-functionally with Engineering and Customer teams. This is a leadership role for someone who can both develop strong operators and contribute meaningfully to delivery in a fast-moving operational environment.

• Lead and Develop Your Team: Directly manage a group of Ops Coordinators, providing coaching, performance feedback, and development opportunities. Set clear expectations, reinforce operational standards, and address performance gaps early to ensure consistent delivery.

• Delivery Ownership: Serve as the POC (Point of Contact) for select customers and/or own complex delivery projects and operational initiatives, ensuring work is executed accurately and on time.

• Support Live Operations: Help stabilize delivery during high-volume periods by prioritizing work, resolving operational issues, and stepping in when necessary to support the team and maintain continuity.

• Proactively Identify Risks: Stay close to day-to-day delivery and team dynamics, identifying risks to delivery quality, team health or workflow performance early and intervening or escalating to leadership when needed.

• Support Scheduling and Coverage: Partner with the owner of live ops on shift scheduling and workload distribution to ensure balanced coverage across customers and workflows. Help identify and fill coverage gaps as needed to maintain delivery continuity and meet operational demand.

• 3+ years of experience in operations, delivery, or service environments.

• Experience working in fast-paced environments where delivery quality and responsiveness matter.

• Proven experience managing, coaching, and developing team members within an operational team.

• Comfortable working within operational systems and workflows, with experience using dashboards, spreadsheets, and performance metrics.

• Operational Focus: You stay close to day-to-day delivery and operate effectively in a fast-paced environment. You help keep work moving, adapt as priorities shift, and step in to…