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AI-Driven QA & Business Insights Manager
Job in
Chattanooga, Hamilton County, Tennessee, 37450, USA
Listed on 2026-08-29
Listing for:
HomeServe
Full Time
position Listed on 2026-08-29
Job specializations:
-
Management
AI Business & Operations
Job Description & How to Apply Below
Home Serve USA is seeking a Manager of Quality & Business Insights to lead a team of QA Analysts and BPMs in transforming quality assurance with AI-driven insights and transcription analytics. You will partner with the contact center, vendor, and automation leadership to drive compliance, customer experience, and revenue growth.
You will implement new AI-enabled scoring, develop ROI models, and coach staff through change, balancing current operations with future-state automation.
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