Assistant Manager Data Analysis

Assistant Manager, Data Analysis

Home Serve USA, a Brookfield Infrastructure Group portfolio company, is a Great Place to Work, and while we're biased, we're not just saying that. We're proud to have been certified as a Great place to Work the last ten years. What does Home Serve do and what makes it so great? Well, we're glad you asked!

We put people at the heart of everything we do. That's priority number one for all of us. For the nearly 5 million customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,300 municipal and utility partners, that means providing their customers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met.

And for the more than 1,500 people working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At Home Serve, everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers.

No matter your role at Home Serve, you're part of a growing team that's working to make home repairs and improvements easy.

Position Overview:

The Assistant Manager, Data Analysis is central to safeguarding the financial integrity of the business and mitigating risk associated with the Home Serve claims process. The position will provide strategic leadership, drive process improvement initiatives, and manage a team of fraud investigators and data analysts. The right candidate will work directly with the Legal, Data, Finance, and Service Delivery teams to identify inefficiencies and propose system and process enhancements to improve operational effectiveness and strengthen controls.

Responsibilities:

• Lead and manage fraud-related projects from initiation through completion, ensuring timely delivery and alignment with business objectives.
• Proactively identify inefficiencies and propose system and process enhancements to improve financial performance and operational effectiveness.
• Define project scope, milestones, and success metrics; track progress and communicate status to stakeholders.
• Directly manage the team, including coaching, performance management, and talent development.
• Collaborate with senior leaders of the Legal, Data, Finance, and Service Delivery teams to create and update fraud prevention and detection strategies based on observed patterns and trends as well as industry best practices.
• Prepare and present regular summaries, strategic recommendations, and operational updates to department leaders on fraud prevention and detection performance
• Serve as a subject matter expert in fraud prevention and detection, providing guidance and expertise across the organization
• Contribute to the development of the organization's long-term fraud strategy and risk management framework
• Work with key stakeholders to develop and improve processes, reporting, and controls.
• Proactively seek opportunities to improve Home Serve's financial performance by proposing or improving upon company systems, processes, and controls.

Essential Functions:

Essential Job Function - % of Time on Function

Leading fraud-related projects, managing timelines, and coordinating cross-functional teams.

- 40%

Acting as a subject matter expert and contributing to long-term fraud strategy by collaborating with key members of leadership across the organization.

- 20%

Driving operational enhancements and standardizing fraud prevention workflows.

- 20%

Performance Management of employees and projects. Generating & tracking performance metrics; progress and communicate status to stakeholders.

- 20%

Total - 100%

Job Requirements:

• Bachelor's degree required in a related field such as business, finance, accounting, criminal justice, or related field OR
• 3-5 years' experience in managing or leading a team in supervisory capacity, Fraud related roles, a plus.
• Demonstrated experience leading cross-functional projects or process improvement initiatives
• Analytical mindset with the ability to interpret data and…