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Quality Field Technician - Shift
Job in
Chattanooga, Hamilton County, Tennessee, 37416, USA
Listed on 2026-03-04
Listing for:
DRÄXLMAIER Group
Full Time
position Listed on 2026-03-04
Job specializations:
-
Quality Assurance - QA/QC
Quality Control / Manager, QA Specialist / Manager -
Manufacturing / Production
QA Specialist / Manager
Job Description & How to Apply Below
Objective of job:
- To assure customer service and satisfaction as it pertains to product quality of wire harness.
- To act as a communication link in addressing customer complaints.
- To assist in the prevention and the improvement of processes and products through interace with customer line personnel, business unit staff, and plant technical & quality specialists.
- Responds to customer complaints for wire harnesses products.
- Coordinates immediate actions at customer facility in response to complaints, including but not limited to; containing, sorting, and reworking suspected material.
- Monitors progress to ensure that customer requirements and deadlines are met for every activity such as, inspections/reworks/engineering changing.
- Documents and communicates all rework/inspection actions performed at customer's site and manufacturing locations pertaining to customer complaints and Draexlmaier internal quality issues.
- Check and analyze al the reject parts and coordinates returns of defective products if needed.
- Works closely with VW line workers attending to their concerns pertaining to harnesses in effort to prevent possible future defects.
- Acts as the first point of contact to the customer regarding product quality (wire harnesses & other issues, as required)
- Performs tasks related to rework area, as assigned by the assembly plant in Mexico.
- Documents and reports the rework activities for wiring harnesses.
- Directs the upgrading of equipment to ensure timeliness and customer satisfaction.
- Maintains functionality of the rework area and in charge of the inventory of components at VW and Draexlmaier cabinets. Keep an active inventory by ordering used and new released parts.
- Performs any additional tasks pertaining to customer quality, as assigned by Supervisor and/or Head of Operations
- In charge of reviewing all the issues reported in the STS with the customer, and work on providing the suitable information for both parties involved.
- Utilizes previous field experience to suggest improvements and to serve on continuous- improvement.
Job Requirements:
- 3 to 5 years of Quality, Engineering or Customer Service experience required.
- 1 to 2 years of Automotive experience is a plus.
- 1 to 2 years of knowledge with wire harnesses desired.
Company / Legal Entity: DAA Dräxlmaier Automotive of America LLC., Org-Code: O-AM1-PUE
017
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