Continuous Improvement & Quality Manager

Continuous Improvement & Quality Manager

Full Time Regular Management Chattanooga, TN, US

• Trustworthy – We strive for our actions to match our words in all our relationships.
• Servant – Hearted – We enable and empower our team to serve the needs of customers, Team members, suppliers and the community.
• Relational – We aim to build healthy relationships while fostering an environment that promotes compassion, balance, and personal and professional growth.
• Resourceful – We value strategic in sourcing, first looking to create solutions internally, and then looking to apply that knowledge to future opportunities.

The Quality and Continuous Improvement Manager has a significant organizational impact and is responsible for establishing, leading, and maintaining compliance regarding Quality Management, Continuous Improvement, and Food Safety Compliance. They oversee the implementation, management, and continuous improvement of SCT’s Quality Control programs at all Chattanooga locations. Influences and drives a quality-focused culture that is enthusiastically engaged in upholding and maintaining audit readiness while maintaining best‑in‑class ratings for food safety and industry‑specific certifications.

As a leader for Compress and Chattanooga, will be responsible for developing strategic initiatives, programs, and best practices while upholding SCT’s Mission, Vision, & Values. Actively collaborates with leaders, key stakeholders, and plant operations to influence change, increase engagement, and align resources.

Quality

• Owns the development, implementation, and compliance of Quality System for Chattanooga
• Develops and deploys adequate internal specifications to meet or exceed customer requirements
• Conducts investigations into non‑conformities and develops corrective actions to prevent recurrence
• Reviews and analyzes quality non‑conformances to drive corrective and preventative action and communicates appropriately; partners with Plant Supervisors to communicate customer complaints; trains and coaches operators/plant team members, ensuring adherence to customer specifications.
• Tracks, analyzes, and leads initiatives for all internal quality and customer complaint issues
• Actively communicates with sales, customers and vendors in developing and communicating corrective actions promptly; facilitates and manages supplier, subcontractor, and customer audits
• Leads and develops Root Cause Analysis and rapid response team for quality complaints
• Acts as liaison between plants and sales teams; engages and communicates with sales teams
• Develops and implements a Total Quality Management System for all of Chattanooga
• Establishes acceptable quality limits for defects for all of Chattanooga and communicates across all teams
• Develops SOPs for quality processes; facilitates and manages supplier, subcontractor, and customer audits
• Plans and organizes plant‑wide trainings and programs that promote a customer‑centric culture and develop internal “Customer Champions” focused on product quality and reliability
• Serves as a resource to all manufacturing locations to ensure quality standards are being supported and sustained
• Collaborates closely with Corporate Shared Services to align and promote org‑wide initiatives and utilization of resources for quality and food‑safety standards and expectations
• Supports all SCT locations with developing, supporting, and maintaining quality and food‑safety standards and expectations
• Maintains an internal audit system
• Acts as gatekeeper of document control system
• Leads, coaches, and supervises a team of quality support specialists

Food Safety Compliance

• Overall responsibility for compliance with guidelines established by Local, State & Federal mandates or programs related to Food Safety, Good Manufacturing Practices, HACCP, BRC certification, Workplace Safety and OSHA
• Establishes proactive measures to maintain a clean and hygienic environment that adheres to the regulations and food‑safety requirements necessary to produce safe quality packaging
• Develops and delivers effective monthly trainings using various learning methodologies; establishes…