More jobs:
Senior Operations AI Analyst
Job in
Chattanooga, Hamilton County, Tennessee, 37450, USA
Listed on 2026-08-02
Listing for:
Jobtailor
Full Time
position Listed on 2026-08-02
Job specializations:
-
Quality Assurance - QA/QC
Data Analyst
Job Description & How to Apply Below
- Own operational oversight, quality standards, and escalation management for AI-enabled member service processes
- Lead complex issue triage, root cause analysis, and corrective action planning
- Define and maintain operational validation standards, sampling approaches, and quality measures
- Lead requirements definition, prioritization, and validation for enhancements and releases
- Drive user acceptance testing, operational readiness reviews, and post-release validation
- Define, monitor, and communicate key performance indicators and operational insights to leadership
- Serve as the primary operational liaison across Operations, Quality, IT, Analytics, and vendor partners
- Mentor analysts and establish repeatable standards, documentation practices, and best practices
- Bachelor's degree or equivalent work experience required
- 4 to 5 years in service operations, operations analysis, contact center operations, quality, or business analysis
- Advanced experience documenting operational requirements and validating solutions through testing
- Proven ability to present operational findings and recommendations to leadership audiences
- Advanced analytical and problem-solving skills
- Reporting or analytics experience using Tableau, Access, Cognos, or data warehouse tools is a plus
- Strong operational judgment and ability to influence outcomes without direct authority
- Advanced proficiency with Microsoft Office tools including Co Pilot
- Ability to mentor peers and build operational capability across the team
Demonstrates expertise in operational oversight, quality standards, and issue resolution within AI-enabled service processes. Proficient in leading requirements definition, user acceptance testing, and performance monitoring to drive operational excellence.
Highest-signal resume keywords- Operational Oversight
- Quality Standards
- Root Cause Analysis
- User Acceptance Testing
- Advanced Analytical Skills
Hard Skills
- Operational Requirements Documentation
- Corrective Action Planning
- Performance Indicator Monitoring
- Data Analysis
- Quality Measures Definition
- Mentoring
- Influencing Outcomes
- Problem-Solving
- Communication
- Service Operations
- Operations Analysis
- Contact Center Operations
- Business Analysis
- Operational Readiness
- Tableau
- Access
- Cognos
- Microsoft Office
- Co Pilot
Position Requirements
10+ Years
work experience
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×