Store Manager, Retail & Store Manager

Job Details

Job Title: Store Manager
Job Location: Highway 58 Store - Chattanooga, TN 37416
Position Type: Full-time
Salary: $41,600.00 - $41,600.00 per year

Store Manager manages the operations of donated merchandise in accordance with established business practices for the success of a retail store by developing sales and controlling expenses.

• Support Chattanooga Goodwill’s Mission, Vision, and Values; align actions and decisions with organizational guiding principles.
• Maintain organization, employee, and participant confidentiality.
• Punctual and dependable attendance.
• Manage budget and maintain expenditures in accordance with the Organization, departmental, and store financial goals.
• Comply with Organization policies and Donated Goods Retail standard operating procedures (SOPs) and the Organization’s safety and security policies and procedures.
• Hire, fire, train, evaluate, motivate, develop, and supervise all store personnel to maintain and exceed the Organization’s operational standards.
• Greet, assist, and provide excellent customer service to donors and customers.
• Resolve any complaints and communicate with the management team.
• Maintain proficiency for tasks required in all workstations.
• Monitor and maintain overall store appearance and housekeeping to Organization standards.
• Perform all functions performed by store personnel.
• Attend all meetings and training as required by the Organization and conduct all monthly meetings with store employees.
• Maintain all company records and reports accurately and in a timely fashion.
• Meet store sales goals and operate within budgetary guidelines.
• Oversee production and rotation of merchandise, ensuring quality of merchandise and proper pricing.
• Review and be familiar with Goodwill Industries of the Greater Chattanooga Area safety policies, programs and procedures and adhere to all safety rules, regulations and safety codes; attend safety training and meetings and report any unsafe work conditions, accidents or injuries immediately.
• Assist at other store locations as needed.
• Perform other duties as assigned.

• High School degree or GED, required.
• Associate degree or completion of related retail management coursework preferred.
• 5 years of experience in a supervisory role of 15 or more employees preferred and/or demonstrated success in a DGR leadership position with completion of Goodwill assigned training.
• High level of attention to detail.
• Excellent oral and written communication skills in English as well as interpersonal skills; bilingual is a plus.
• Proficiency in Microsoft Office products such as Word, Excel, PowerPoint, and Outlook.
• Ability to adapt to growth and a changing environment within the Organization.
• Completion of CPR and First Aid certifications.
• Ability to transfer to any Goodwill Industries of the Greater Chattanooga Area within the territory.
• Reliable transportation and communication required.
• Willingness and ability to travel as needed for organizational purposes, including to other site locations and regular meetings.
• Availability to work during operating business hours as needed for business operations. Work schedule includes days, evenings, holidays and weekends.

• Assistant Store Manager
• Shift Leaders
• Store Associate

• Meet Store Sales Goals:
  Achieve and exceed sales targets while operating within budgetary guidelines.
• Manage Budget and Expenditures:
  Maintain expenditures in accordance with departmental and store financial goals.
• Maintain Organization’s Standards:
  Ensure compliance with organization’s policies, standard operating procedures (SOPs), and safety/security policies.
• Personnel Management:
  Effectively hire, train, evaluate, motivate, develop, and supervise all store employees to maintain and exceed operational standards.
• Customer Service:
  Provide excellent service to donors and customers, resolve complaints, and communicate effectively with the management team.
• Store Appearance and Housekeeping:
  Monitor and maintain overall store appearance to organization standards.
• Record Keeping:
  Maintain all company records and reports accurately and in a timely fashion.
• Merchandise Management:
  Over…