Senior Account Executive, Enterprise

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI‑powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. While we offer great benefits and perks comparable to larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

• 8+ years’ experience in a direct, outside sales, quota‑carrying role selling enterprise software solutions (multi‑million dollar transactions, 6‑24 month sales cycles) within the enterprise space (F500).
• Experience selling Cloud, SaaS and AI‑based solutions in Customer Experience (CX), Cloud Contact Center (CCaaS), Workforce Engagement Management (WEM), Customer Journey Analytics, Conversational AI (Bots and Virtual Agents) and AI Copilots, Customer Relationship Management (CRM), etc.
• Proven track record developing strategic relationships within the enterprise account space, building executive relationships (C‑level), driving innovation, growing new pipeline (organic and channel), and developing strategic long‑term account plans.
• Ability to effectively communicate our company’s strategic vision and unique capabilities to customers, connecting them to the customers’ business, and sharing a compelling plan on how we can help solve the customer's business challenges.
• Experience developing marketing and prospecting plans for territory growth with a track record of new logo account development. Ability to be an advocate for existing customers while driving upsell and cross‑sell opportunities.
• High energy, results‑oriented achiever and a team player willing to work in a fast‑paced and dynamic environment. Experience with team selling and leading a diverse set of talented individuals toward a common goal within an account.
• Proven experience understanding customer needs and being able to articulate complex technology solutions.
• Confirmed ability to lead complex sales cycles, with a track record of successful revenue attainment.
• Familiarity with the MEDDPIC selling methodology.
• BS or BA degree or equivalent work‑related experience.
• Ability to travel up to 40%.

• Deep understanding of the customer environment to align to the business units for AI use cases.
• Present product information to prospects, customers, and partners.
• Pipeline development through a combination of phone calls, email campaigns, and market sector knowledge/intelligence.
• Generate short‑term results independently.
• Collaboratively strategize for solving deal‑level challenges.
• Create and maintain a sales pipeline to hit and surpass goals within designated market sectors.
• Accurately forecast quarterly revenue and deliver on that revenue.

This role has a market‑competitive salary. The anticipated base compensation range is $ - $. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. The role might also be eligible for commission or performance‑based bonus opportunities.

• Medical, Dental, and Vision Insurance.
• Telehealth coverage.
• Flexible work schedules and work‑from‑home opportunities.
• Development and career growth opportunities.
• Open Time Off in addition to 10 paid holidays.
• 401(k) matching program.
• Adoption assistance.
• Fertility treatments.

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonab
. You can expect a response within 24–48 hours.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.