Client Partner - Insurance

Role:
Client Partner - Insurance (Life Sciences & Healthcare Industry)

Location:

Chattanooga, TN or Atlanta, GA

Job Description:

The accountability for the Client Partner will include P&L growth, Customer Satisfaction, and Employee Satisfaction focusing on the US Business of the customer. All of sales, delivery, and operations teams for the US Geography will roll up to the CP.

• Define the long-term approach/ plan for the account and execute to the plan with quarterly and monthly KPIs.

• Stakeholder Management - building and managing client relationships at the VP, and CXO level.

• Accountable for quantified targets of Revenue growth, Order booking, Operating margin, Customer satisfaction, and Employee satisfaction

• Work closely with customer-side decision makers for upselling and cross selling all service lines such as Data and Analytics, AI, Application Development and Maintenance Services, Digital, BPO, Enterprise Solutions (Pega, Salesforce, Oracle), Infrastructure & cloud.

• Sales and demand generation/capture through rigor in regular review of Pipeline and performance against plan on weekly, monthly, quarterly, and annual basis.

• Define and execute the account specific marketing plan for building new relationships and elevating the TCS brand.

• Build alliance partnerships relevant to the account.

• Lead the teams in generating opportunities and presenting proposals (proactive as well as responses to RFP/RFIs)

• Manage and escalate (when necessary) to ensure fulfillment of resources to meet the revenue and delivery commitments.

• Identifying and grooming team members into future leaders within the account and beyond.

• Delivery management through scheduled engagement reviews between Customer(s) and Delivery leaders.

• Interacting with Supplier relationship team from customer organization and maintain smoother flow of contracts, invoices, and payments.

Qualifications:

• Experience with rapid growth in accounts and experience in global delivery model.

• Prior experience of managing a P&L in a leadership role is a must.

• Experience of Sales role in Insurance Industry

• Ability to present at senior levels, and executive levels and navigating the multiple layers of organization of the customer.

• Ability to work with different teams in various service lines and functions, across multiple time zones.

• Ability to manage multi-cultural teams.

• Be based in Chattanooga and willing to travel to different client locations in US

Salary Range: $131,750 - $201,250 a year

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